Desktop Support

ABI USA SALES CORP.

Boston, MA, United States

about 2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Compensation

$2,080.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Learning Management Systems Network Troubleshooting Microsoft Office Microsoft SharePoint Office365 Adobe

Job description

Desktop Support to the Massachusetts Firefighting Academy

Update all laptops in classrooms, update all screen cast devices and or other needed electronics for delivery (i.e., cameras, portable projectors….)

Ensure all laptops are updated, charged, browser history cleared, and prepared for testing, testing links work

Update and check all AV kits in the crib, update missing and or damaged materials, work with IT to remove incorrect profiles, clear browsing history, ensure device is updated, cleaned, and ready to go back out

Support maintenance and log history, device assignment tracking on all MFA devices

Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of materials and blocks

Work with contractors on authentication issues and access issues

Work with full-time and contract staff on login and access issues for immediate support while an IT ticket is put in

Additional supports that come up when we need problem-solving (Teams, SharePoint, OneDrive, Cognito, QM, LMS, Adobe…)

Basic O365 support and use

Requirements

Required/Desired Skills Skill Required/Desired Amount of Experience Communication skills Required 2.0 Years Customer Service skills Required 2.0 Years Problem-solving skills Required 2.0 Years Hardware and network troubleshooting skills Required 2.0 Years Understanding of Windows OS Required 2.0 Years Support and use of Microsoft Office 365 Required 2.0 Years