[HYBRID] Systems Engineer II - Windows Server & Network Infrastructure

[HYBRID] IT Systems Engineer II - Windows Server & Networking Responsibilities

• Troubleshoot escalated desktop, server, networking, and Microsoft 365 issues
• Administer Microsoft 365, Active Directory, Group Policy, DNS, and DHCP
• Resolve user access, permissions, and policy-related issues
• Support server, workstation, and network hardware deployments
• Communicate directly with clients throughout issue resolution
• Collaborate with Tier 1 technicians and senior engineers
• Perform basic firewall, VPN, VLAN, and network troubleshooting
• Document ticket activity and technical resolutions, * Please list your last two roles, the number of users supported in each environment, and the size of the IT team supporting those users.
• Please describe your hands-on Active Directory experience. Include your experience with OUs, Group Policy, permissions, authentication issues, and anything beyond user creation/password resets.
• This position requires working onsite daily during the initial 3-6 month training period. After onboarding, employees have the flexibility to work from home a couple of days per week, but this role will never be fully remote. Is this acceptable? If so, approximately how far is your commute to Akron, OH?
• This position has a target compensation range of $80,000-$90,000. What compensation range would you need to consider making a move?
• If you have a LinkedIn (not required), please share the URL.

• 4+ years of progressive IT support experience beyond traditional desktop/help desk support required
• Hands-on experience troubleshooting Windows Server, DNS, DHCP, and infrastructure issues required
• Active Directory experience including security groups, OUs, and Group Policy required
• Microsoft 365 administration experience required
• Network troubleshooting experience (VPN, firewalls, switches, VLANs, or connectivity issues) required, * progressive IT support : 4 years (Required)
• Microsoft 365 administration : 3 years (Required)
• Active Directory : 3 years (Required)
• networking and infrastructure troubleshooting : 2 years (Required)
• Windows Server administration/troubleshooting : 2 years (Required)

Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Our client, a growing MSP, is seeking a Systems Engineer II to join their team in Akron. This role is designed for someone who has progressed beyond traditional help desk support and enjoys troubleshooting more complex technical issues across Microsoft, server, and networking environments. You’ll still work directly with end users, but this position requires someone who can dig deeper into escalated tickets involving AD, GPO, Windows Servers, DNS/DHCP, firewalls, and general infrastructure troubleshooting. MSP experience is valued, but candidates coming from internal IT environments can also be successful if they’ve worked in smaller teams where they’ve had exposure beyond traditional user support. If you’re in an environment where you’re not being challenged or given opportunities to expand your technical skill set, this could be a strong next step. This team rewards employees who take initiative, pursue additional certifications, and want to continue developing professionally. This is an opportunity to join a stable team with excellent tenure, where employees are supported through flexibility, continued growth opportunities, and a leadership group that prioritizes work-life balance over burnout. The company has built a reputation for retaining employees by creating a culture that can be difficult to find within the MSP industry.

Important Note: This role requires onsite training for the first 3-6 months. Once fully ramped up, employees have the flexibility to work from home a couple of days per week.