Hybrid IT Support Engineer (Tier 2; Microsoft, AD, & GPO exp req)

• Troubleshoot Microsoft 365, Windows, server, and networking issues
• Administer Microsoft 365, Active Directory, Group Policy, DNS, and DHCP
• Manage user accounts, permissions, security groups, and access
• Configure workstations, laptops, mobile devices, and user accounts
• Support employee onboarding, offboarding, and workstation deployments
• Troubleshoot VPN, firewall, printer, and connectivity issues
• Respond to cybersecurity incidents and security alerts
• Communicate directly with clients throughout issue resolution
• Document ticket activity and collaborate with senior engineers, * Please list your last two roles, the number of users supported in each environment, and the size of the IT team supporting those users.
• What Active Directory tasks do you regularly perform beyond user creation and password resets?
• This position requires working onsite daily during the initial 3-6 month training period. After onboarding, employees have the flexibility to work from home a couple of days per week, but this role will never be fully remote. Is this acceptable? If so, how far is your commute to Akron, OH?
• This position has a target compensation range of $70,000-$85,000. What compensation range would you need to consider making a move?
• If you have a LinkedIn (not required), please share the URL.

• 4+ years of IT support experience beyond traditional Help Desk required
• Windows Server troubleshooting experience required
• Active Directory and Group Policy experience required
• Microsoft 365 administration and troubleshooting required
• Network troubleshooting experience including VPNs, firewalls, and switches required, * Active Directory administration : 3 years (Required)
• networking and infrastructure troubleshooting : 2 years (Required)
• Windows Server administration and troubleshooting: 2 years (Required)
• IT support : 4 years (Required)
• Microsoft 365 administration and troubleshooting : 3 years (Required)

4.44.4 out of 5 stars Akron, OH Hybrid work $70,000 - $85,000 a year - Full-time, Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Our client, a growing MSP, is seeking an IT Support Engineer (Tier 2) to join their team in Akron. This role offers the best of both worlds, combining a variety of technical work with the flexibility of a hybrid schedule once you’re fully ramped up. You’ll spend about 75% of your time supporting end users and resolving tickets, with the remainder focused on more advanced systems and infrastructure troubleshooting. While this is a support-focused role, it’s far from traditional Help Desk work. You’ll independently troubleshoot Microsoft 365, Active Directory, Group Policy, Windows Server, DNS/DHCP, networking, and security issues beyond basic password resets and workstation support. While MSP experience is preferred, they’re also open to candidates from internal IT environments who have worn multiple hats and enjoy solving a wide range of technical challenges. This is an opportunity to join a stable team with excellent tenure, true work life balance, flexibility when needed, and a leadership team that prioritizes employee well-being over burnout. The company has built a reputation for retaining employees by offering the support, flexibility, and work life balance that can be difficult to find within the MSP industry.

Hybrid Schedule: Onsite training is required for the first 3 to 6 months. Once fully ramped up, employees have the flexibility to work from home a couple of days per week.