IT Specialist (Service & Delivery Technician III)

• Act as point-of-contact for vendor and Albertsons’ Technical Teams for the installation, configuration, routine maintenance, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology used at the site within established guidelines.
• Identify and research technical problems of varying complexity and follow through to resolution.
• Ensure systems interconnect seamlessly with diverse systems, including servers and peripherals.
• Maintain appropriate hardware\software inventories and warranties, as well as managing vendor maintenance visits for all managed technologies at the site.
• Reports to the General Manager and collaborates closely with Production Maintenance Technicians, ensure an optimal/efficient technical environment including equipment configurations.
• Accurately log/document all issues and work efforts.
• Assist with the creation and maintenance of technical documents.
• Completes tasks related to end-user onboarding and offboarding.
• Other duties as assigned concurrent with all applicable laws and regulations.

• Someone who thrives in a fast-paced customer service environment.
• Someone who enjoys supporting and troubleshooting technical issues.
• A strong work ethic, good attendance, and a positive attitude
• A feeling of pride in work; strives to achieve all goals and help others achieve their goals.
• Able to communicate often and professionally with co-workers and vendors of various communication styles.
• Must be team oriented, self-initiating and be able to work with minimal supervision., + 1 year experience in a technical support environment
• Preferred:
• Associate’s degree in IT or equivalent combination of education, technical certification or training, or work experience.
• Technical Experience:
• Experience working w MS Office, ServiceNow, basic IP networking and troubleshooting.

Physical Requirements

• Willing and able to stand/walk at least 8 hours with or without reasonable accommodation.
• Willing and able to perform tasks which include pushing, pulling, grasping, bending, stooping, rotating, reaching, and lifting/carrying up to 40 pounds with or without reasonable accommodation.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid sick time
• Bereavement leave, Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.