Director, Enterprise Infrastructure

This position reports to and supports the Chief Information Officer and directly manages IT employees across all campuses and locations. The role is responsible for the strategic planning and operational support of systems, voice, data, and network services for the College, including day-to-day management of hardware and software activities supporting these environments. This position carries out supervisory responsibilities in accordance with College policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; providing coaching and development; addressing complaints; and resolving operational and personnel issues. This is an at-will position.

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date., * Strong technical leadership and project management experience in enterprise IT environments.

• Extensive knowledge of digital voice and data telecommunications systems, including performance optimization and capacity planning.
• Broad understanding of networking technologies across all OSI layers, from physical infrastructure through application-level communications.
• Experience with server and client virtualization technologies.
• Demonstrated ability to lead technical teams, set direction, and develop strategic goals.
• Proven ability to work effectively in a collaborative, team-oriented environment.
• Experience evaluating and recommending cost-effective technology solutions, including infrastructure, hardware, and software platforms.
• Experience working with diverse hardware platforms and operating systems.
• Understanding of enterprise backup, recovery, and data retention practices.
• Experience monitoring and analyzing system and network utilization, availability, and performance metrics.
• Ability to interpret operational data and implement improvements based on trends and user support metrics.
• Strong analytical, organizational, and communication skills.
• Ability to work closely with administrative, faculty, and technical user communities.
• Experience managing IT staff and operational processes.
• Working knowledge of enterprise telecommunications technologies (e.g., VoIP, SIP, UCaaS).
• Working knowledge of network infrastructure, including switching, routing, wireless, and data center technologies.
• Working knowledge of TCP/IP and web-based technologies.
• Working knowledge of dynamic routing protocols in enterprise environments.
• Good understanding of network security concepts, including firewalls, access control, and segmentation.
• Good understanding of Network Access Control (NAC) and identity-based network technologies, including 802.1x.
• Good understanding of load balancing and high-availability architectures.
• Good understanding of enterprise infrastructure architecture and design principles., Bachelor’s degree from a four-year college or university; five (5) years of full-time experience architecting, configuring, and managing a large enterprise network; three (3) years of full-time supervisory experience; and one (1) year of systems administration experience. Experience may be concurrent., * Industry certifications in networking (e.g., CCNA, CCNP, or equivalent).
• Experience with Arista network platforms.
• Experience with RingCentral voice platforms.
• Experience with or exposure to Microsoft Teams Voice, including telephony integration or migration efforts.
• Experience with enterprise call center / contact center technologies.
• Experience in Higher Education Environment
• Experience with BigIP F5 and Cloudflare Technologies, This position is subject to a successful completion of a criminal background check.

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.