IT Help Desk Technician / Desktop Support (State or Gov Experience)

Purple Hires

Boca Raton, FL, United States

about 2 months ago

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Role details

Contract type

Contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

0 years minimum

Compensation

$52,000.0 - $58,240.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Microsoft Office System Center Configuration Manager Software Troubleshooting Computer Equipment Laptops User Administration Windows Client User Accounts

Job description

We are hiring a Customer Support Technician to provide onsite and remote IT support in a State/Government environment. This role supports desktops, laptops, printers, mobile devices, Office 365, and Windows systems while delivering excellent customer service., * Provide Tier 1 onsite and remote IT support.

Install, configure, and troubleshoot hardware, software, printers, and mobile devices.
Support Windows 10/11 and Microsoft Office 365.
Manage user accounts using Active Directory.
Troubleshoot hardware, software, and basic network issues.
Support Microsoft Teams, Zoom, and other conferencing tools.
Maintain IT assets and documentation.
Participate in after-hours on-call rotation.
Travel to nearby locations as needed.

Requirements

High School Diploma or equivalent.
State or Government IT support experience is required.
0-2 years of IT Support, Help Desk, or Desktop Support experience.
Experience with Windows 10/11, Office 365, and Active Directory.
Strong troubleshooting, communication, and customer service skills.
Ability to lift up to 50 lbs.
Must be able to work onsite in Boca Raton, FL., * Do you have experience providing IT support in a State or Government agency? If yes, please specify in which project on your resume.
How many years of Desktop Support or IT Help Desk experience do you have?
Do you have experience supporting Windows 10/11 and Microsoft Office 365?
Have you worked with Active Directory for user account management and password resets? Please specify in which projects, department or companies?
Have you used Microsoft Endpoint Configuration Manager (MECM/SCCM)? Where have you used it?
Have you supported desktop hardware, laptops, printers, scanners, and mobile devices? Specify in years.
Have you supported Microsoft Teams, Zoom, or other video conferencing platforms?

Benefits & conditions

$25 - $28 an hour - Contract, * Are you comfortable providing both onsite and remote technical support?

Are you willing to participate in after-hours on-call support?
For a quick response from us, please share the best TIME & NUMBER to reach you.
What are your hourly / w2 pay rate expectation for this 12 Months contract role?