Technical Support Engineer

HireTalent

Boston, MA, United States

about 1 month ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$83,200.0 - $93,600.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Microsoft Outlook System Configuration Virtual Private Networks (VPN) Microsoft Office Networking Basics Remote Access Technology Azure Active Directory Microsoft SharePoint Wi-Fi Technology

+4 more

Office365 Microsoft InTune Os Ticket Casper Suite

Job description

We are seeking a skilled and proactive Systems Administrator (Microsoft 365 Technical Support) for a 3-month contract engagement. This role combines Helpdesk Support and Junior Systems Administration responsibilities, with a strong focus on Microsoft 365 environments., End-User Support & Helpdesk

Act as the primary technical support contact for remote and local employees.
Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 hardware, software, network, and access issues.
Ensure high-quality customer service and timely ticket resolution.
Provision, image, configure, and ship laptops (Windows and Mac) and peripherals for new hires.
Coordinate and manage equipment returns during employee offboarding.

Microsoft 365 & Systems Administration

Perform end-to-end Microsoft 365 administration, including:
User account creation and management
Mailbox configuration
License assignment
Distribution group and shared mailbox management
Manage user access and permissions through Microsoft Entra ID (Azure AD) and/or Active Directory.
Configure and troubleshoot Microsoft 365 applications including:
Microsoft Teams
Outlook
SharePoint
OneDrive
Assist with endpoint management and device deployment activities.
Troubleshoot VPN connectivity, Wi-Fi issues, and remote access challenges.

Requirements

2+ years of experience in IT Helpdesk, Technical Support, Desktop Support, or Junior Systems Administration roles.
Strong hands-on experience administering Microsoft 365 (Office 365) environments.
Experience provisioning users, configuring mailboxes, assigning licenses, and managing M365 services.
Proficiency with Microsoft Entra ID (Azure AD) and/or Active Directory administration.
Strong troubleshooting skills across Windows 10/11 and macOS platforms.
Excellent communication and customer service skills.
Ability to work independently in a remote environment., * Microsoft 365 / Office 365 Certification.
Experience with Microsoft Intune, Jamf, or other Mobile Device Management (MDM) solutions.
Exposure to endpoint deployment, device lifecycle management, and basic networking concepts.