IT Technician - Healthcare Technology and Data Support

• Set up and troubleshoot computers, monitors, printers, scanners, phones, and office technology.
• Support users with basic hardware and software issues across multiple clinic locations. Support internet, Wi-Fi, networks, devices, Outlook, calendars, shared accounts, and user access.
• Support telemedicine workflows, patient communication tools, and EMR workflows.
• Assist with dashboards, spreadsheets, reports, data tracking, and population health lists.
• Organize technology inventory and equipment assignments.
• Support onboarding/offboarding for employee technology access.
• Document IT processes, common fixes, and internal workflows.
• Assist with software tools, automations, and process-improvement projects.

Health Informatics and Data Support

• Patient lists, quality measures, care gap tracking, preventive care reports, and chronic disease registries.
• Medicare and Medicaid quality workflows.
• Dashboard maintenance, Excel or spreadsheet tracking, data cleanup, and workflow documentation.
• EMR-related process improvement and technology-enabled care delivery., * Staff have fewer technology barriers.
• New employees have working accounts and equipment.
• Technology issues are tracked and resolved.
• Dashboards and reports are better organized.
• Patient care workflows are supported by better systems.
• Leadership has better visibility into technology and data needs

Application Question(s):

• Have you ever provided technical support to other people?
• Have you ever set up a new computer or workstation?
• Have you ever documented technical processes or written instructions for other users?
• This position occasionally requires traveling between clinic locations to resolve technology issues. Are you comfortable doing this?
• Tell us about your technical background.

This is a strong opportunity for someone who enjoys technology, problem-solving, hardware, software, data, healthcare workflows, and learning how systems connect. We are open to experienced candidates and motivated recent graduates with strong technical ability, curiosity, and willingness to learn., * Technically curious, organized, dependable, and a good problem solver.

• Comfortable with hardware and software.
• Patient with users and clear with non-technical communication. Pareto Clinic - Recruiting and Workforce Development
• Interested in healthcare technology, data, workflow improvement, AI, and automation. Able to work independently and as part of a team.

Preferred Skills

• Computer hardware setup and troubleshooting.
• Printer, scanner, monitor, workstation, Wi-Fi, router, switch, or access point support. Microsoft Outlook, Office, Excel, Teams, Google Workspace, or similar tools.
• Help desk or user support experience.
• Healthcare IT, EMR/EHR, AthenaOne, or telemedicine experience.
• Excel, Google Sheets, Power BI, SQL, Python, databases, AI, automation, or population health exposure.

Pareto Clinic is a growing family medicine practice in Jacksonville, Florida. We are looking for an IT Technician / Healthcare Technology Support Specialist who can support the hardware, software, data, and technology systems that make a modern primary care practice work.