IT Support Technician - Smyrna TN

IT Support Technician Position Summary The IT Support Technician provides technical support for end-user computing, conference room technology, network infrastructure, and manufacturing systems. This role is responsible for deploying and supporting corporate technology solutions, troubleshooting end-user issues, supporting production equipment, and ensuring reliable operation of business-critical systems across office and warehouse environments. Primary Responsibilities End User Support & Device Management

• Deploy, configure, and maintain Windows 11, macOS, Linux, iOS, and Android devices.
• Administer and support Microsoft 365, Exchange Online, Azure Active Directory, and Microsoft Intune.
• Configure user accounts, email, printers, peripherals, and collaboration tools.
• Perform workstation imaging, deployment, upgrades, and replacements.
• Utilize command-line tools and scripting to automate routine administrative tasks.
• Support hardware including laptops, desktops, docking stations, monitors, printers, and mobile devices.

Technical Support & Troubleshooting

• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Provide remote and onsite support using Microsoft Teams, Remote Desktop, and other support tools.
• Create and maintain PowerShell scripts for automation and administration.
• Document incidents, resolutions, and technical procedures.
• Communicate effectively with users at all organizational levels to ensure timely issue resolution.

Network & Infrastructure Support

• Install, organize, and maintain structured cabling and network equipment.
• Perform Ethernet cable termination and validation.
• Support network switches, wireless infrastructure, and connectivity troubleshooting.
• Maintain network closets and equipment rooms according to company standards.
• Follow established change management and operational procedures.

Conference Room & Collaboration Technology

• Support conference room displays, audiovisual equipment, and meeting technologies.
• Diagnose and resolve meeting-related technology issues with urgency and professionalism.
• Provide support during executive, customer, and team meetings when required.
• Ensure conference room technology remains functional and ready for use.

Production & Manufacturing Systems Support

• Support manufacturing and warehouse technologies used in daily operations.
• Develop and maintain automation solutions using Python and browser automation tools.
• Support LabVIEW applications and basic industrial automation systems.
• Troubleshoot Zebra and Tharo thermal printers and labeling solutions.
• Support RF scanners, handheld barcode scanners, and industrial scale systems.
• Work closely with operations teams to minimize downtime and improve system reliability.

• Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Experience supporting Microsoft 365, Azure Active Directory, Exchange Online, and Microsoft Intune.
• Strong knowledge of Windows 11 and desktop hardware support.
• Experience with PowerShell scripting and system administration.
• Working knowledge of macOS, Linux, iOS, and Android platforms.
• Understanding of networking fundamentals including TCP/IP, switching, wireless networking, and structured cabling.
• Strong troubleshooting and customer service skills.
• Excellent written and verbal communication skills., * Experience in a manufacturing, warehouse, or distribution environment.
• Python development and automation experience.
• Familiarity with LabVIEW or industrial automation systems.
• Experience supporting thermal printers, barcode scanners, and warehouse technologies.
• Knowledge of networking equipment and enterprise infrastructure technologies.

Key Competencies

• Technical Troubleshooting
• Customer Service
• Problem Solving
• Communication
• Time Management
• Adaptability
• Attention to Detail
• Team Collaboration
• Ownership and Accountability

$32.00 - $35.55 an hour - Full-time, Contract