Division Director of IT Applications

General Description: This is an executive-level professional position within the Information Technology Department. The incumbent leads a major division of the Department and performs complex managerial and technical oversight functions to ensure the effective delivery of enterprise technology services. The Division Director provides leadership, operational direction, and strategic alignment within the assigned area of responsibility. The position ensures divisional objectives support the County’s broader technology strategy, governance framework, and organizational goals.

Organization: The IT Division Director reports to either the Director of Information Technology or the Deputy Director of Information Technology, depending on divisional assignment. The incumbent supervises multiple teams and professional staff within the assigned division.

Essential Functions (All Assignments):

• Leads divisional operational and strategic planning in alignment with the County’s IT Strategic Plan.
• Develops and manages divisional budgets, including forecasting technology resource requirements.
• Supervises, evaluates, and develops assigned staff, including recruitment, performance management, and disciplinary actions as required.
• Oversees divisional project execution and resource allocation in coordination with the Project Management Office (PMO).
• Participates in enterprise IT governance processes, including project intake, prioritization, and portfolio oversight.
• Establishes and maintains strong working relationships with department heads, County leadership, vendors, and external partners.
• Ensures compliance with applicable federal, state, and local regulations, as well as County policies and technology standards.
• Provides regular status reporting on divisional initiatives, risks, resource needs, and performance metrics.
• Supports modernization efforts, continuous improvement initiatives, and cross-divisional collaboration.
• Performs related duties as assigned.

Division Specific Essential Functions: Applications Division - The Applications Division Director is responsible for enterprise business systems and application portfolios.

• Develops and manages the County’s business application portfolio.
• Ensures successful delivery of customer-facing projects and system implementations.
• Oversees web content management, collaboration tools, and intranet/internet platforms.
• Leads business process automation initiatives using approved enterprise platforms.
• Directs application lifecycle management, integration planning, and data quality initiatives.
• Utilizes problem management practices to identify and correct root causes of recurring service issues.
• Oversees Enterprise, GIS, Public Safety and Community Development teams.
• Oversees governance and functional utilization of collaboration and business application platforms.
• Coordinates with Technical Operations to establish Disaster Recovery and Business Continuity SLA requirements.
• Coordinates with Cyber Security Division to implement and maintain required security controls and remediation activities.
• Oversees records management productivity systems and reporting tools.
• Coordinates with departments to define business and system requirements for new technology implementations.
• Partners with the PMO to ensure projects are prioritized and resourced appropriately.

• Comprehensive knowledge of information systems principles, enterprise technology best practices, and modern governance frameworks.
• Demonstrated leadership ability to manage complex technical and professional teams.
• Ability to lead multiple initiatives simultaneously in a high-pressure environment.
• Strong analytical, evaluative, and problem-solving capabilities.
• Exceptional communication skills, including the ability to present technical information in business-friendly language.
• Strong stakeholder engagement and relationship management skills.
• Ability to establish and maintain effective working relationships with County officials, department heads, end-users, and vendors.

Education, Experience and Training: Bachelor’s degree in Information Systems, Computer Science, Cybersecurity, Business Administration, or related field required. Six (6) or more years of demonstrated leadership experience in a relevant technology discipline required. Relevant professional certifications may be required or preferred depending on divisional assignment (e.g., infrastructure, cybersecurity, governance). Public sector experience strongly preferred - OR - Any equivalent combination of education, experience, and/or training sufficient to demonstrate the required knowledge, skills, and abilities is acceptable.

Special Conditions:

• Criminal Records Check, including fingerprinting
• Must obtain valid Driver’s License within 30 days of employment to be eligible to operate a county vehicle

• Hazards
• None Known
• Environment
• Office
• Physical Effort
• Minimal
• FLSA
• Exempt
• No Compensatory Leave Accrual

Join Hanover County at a pivotal moment as we build the next generation of digital government services. This is a rare opportunity to help shape a growing Applications Division with strong leadership support, a clear modernization agenda, and a talented team already doing meaningful work. You will have the chance to lead enterprise applications, strengthen partnerships across departments, and help deliver solutions that directly improve how the County serves its staff and residents. We are looking for a leader who is energized by building, improving, and guiding a program with real momentum. If you want to be part of a collaborative team that is creating something strong and lasting, this is an exciting time to come aboard.