Manager of HR Process Transformation & Architecture

Mastercard
New York, NY, United States
28 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Compensation
$125,000.0 - $207,000.0
Working hours
Regular working hours

Tech stack

Service Design Signavio Aris Software Data Analytics Workday

Job description

  • The HR Journey and Process Architect role leads the design, standardization, and continuous improvement of global HR processes and employee journeys
  • Working across the end-to-end employee lifecycle, this role partners with HR leaders, Experience Owners, HR Technology, Service Delivery and regional stakeholders to diagnose current-state processes and design scalable future-state solutions to improve efficiency, compliance, and user experience
  • The role blends process architecture, lean methodology, service design, and stakeholder influence to deliver simplified, data-driven, and sustainable HR operations
  • Lead the discovery, analysis, value stream analysis and redesign of key HR processes across the employee lifecycle
  • Develop and maintain clear as-is and future-state process models, taxonomies, and standards using BPM tools such as SAP Signavio or similar platforms
  • Apply Lean, Six Sigma, and service design methodologies to identify inefficiencies, reduce friction, and improve both operational performance and employee experience
  • Partner closely with HR Technology, Workday, and service delivery teams to turn future-state designs into practical system and operating model solutions
  • Drive global process standardization while thoughtfully balancing local regulatory, compliance, and business needs
  • Use KPIs and process insights to shape recommendations, support transformation initiatives, and identify opportunities for efficiency and cost optimization
  • Build strong relationships across HR, operations, compliance, and technical teams to drive alignment, adoption, and sustainable change

Requirements

Continuous improvement Communication skills Workday Celonis SAP, * Ability to translate process insights into clear requirements, practical roadmaps, and actionable change initiatives

  • Proven experience in HR process architecture, business process redesign, or service delivery transformation within a complex global organization
  • Solid understanding of continuous improvement methodologies, including Lean, Six Sigma, value stream mapping, or systems thinking
  • Strong proficiency with BPM and process modeling tools such as SAP Signavio, Celonis, ARIS, or similar
  • A strategic, analytical, and delivery-focused mindset, with a track record of driving measurable operational improvement
  • Excellent communication, stakeholder management, and influencing skills across business and technical audiences

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on mastercard.wd1.myworkdayjobs.com

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