Manager of HR Process Transformation & Architecture
Mastercard
New York, NY, United States
28 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Compensation
$125,000.0 - $207,000.0
Working hours
Regular working hours
Job source
Tech stack
Service Design
Signavio
Aris Software
Data Analytics
Workday
Job description
- The HR Journey and Process Architect role leads the design, standardization, and continuous improvement of global HR processes and employee journeys
- Working across the end-to-end employee lifecycle, this role partners with HR leaders, Experience Owners, HR Technology, Service Delivery and regional stakeholders to diagnose current-state processes and design scalable future-state solutions to improve efficiency, compliance, and user experience
- The role blends process architecture, lean methodology, service design, and stakeholder influence to deliver simplified, data-driven, and sustainable HR operations
- Lead the discovery, analysis, value stream analysis and redesign of key HR processes across the employee lifecycle
- Develop and maintain clear as-is and future-state process models, taxonomies, and standards using BPM tools such as SAP Signavio or similar platforms
- Apply Lean, Six Sigma, and service design methodologies to identify inefficiencies, reduce friction, and improve both operational performance and employee experience
- Partner closely with HR Technology, Workday, and service delivery teams to turn future-state designs into practical system and operating model solutions
- Drive global process standardization while thoughtfully balancing local regulatory, compliance, and business needs
- Use KPIs and process insights to shape recommendations, support transformation initiatives, and identify opportunities for efficiency and cost optimization
- Build strong relationships across HR, operations, compliance, and technical teams to drive alignment, adoption, and sustainable change
Requirements
Continuous improvement Communication skills Workday Celonis SAP, * Ability to translate process insights into clear requirements, practical roadmaps, and actionable change initiatives
- Proven experience in HR process architecture, business process redesign, or service delivery transformation within a complex global organization
- Solid understanding of continuous improvement methodologies, including Lean, Six Sigma, value stream mapping, or systems thinking
- Strong proficiency with BPM and process modeling tools such as SAP Signavio, Celonis, ARIS, or similar
- A strategic, analytical, and delivery-focused mindset, with a track record of driving measurable operational improvement
- Excellent communication, stakeholder management, and influencing skills across business and technical audiences
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