Software Support Specialist (Part-time)

We are seeking a motivated Software Support & Client Success Specialist to join our small, dedicated team. In this role, you will assist potential and existing customers with product inquiries, technical troubleshooting, and customer support via phone, email, chat, screen share, and webinars. You’ll help customers get the most out of our products while maintaining a friendly, respectful, and professional work environment.

This position offers clear advancement opportunities and the chance to grow into training, supervisory, or sales development roles.

Responsibilities

• Deliver 5-star customer service across phone, email, chat, and webinars
• Answer incoming calls promptly (within three rings)
• Document all customer interactions in our ticketing system
• Resolve issues or escalate as needed
• Train new and existing customers via webinar/screen share (Training Specialist track)
• Serve as a Brand Ambassador when required
• Learn and master company products and services quickly
• Balance multiple phone lines and incoming requests
• Perform other duties as assigned

Do you have experience in Teamwork?, * Strong customer service and communication skills

• Professional phone and email etiquette
• Ability to multi-task, stay organized, and follow through
• Basic technical knowledge of software systems, computers, routers, modems, and firewalls
• Proficiency with Microsoft Office (Excel, Outlook) and Remote Desktop Connections
• Punctual, reliable, and team-oriented

$20 - $24 an hour - Part-time, Pulled from the full job description

• Opportunities for advancement

For over 39 years, we have been a trusted leader in the education industry, delivering cost-efficient SaaS management solutions. Our technologies save customers time, increase productivity, and provide reliable support for organizations nationwide.