Senior Technical Officer - IT Services

The post will provide first line technical support and training for the LiquidLogic application answering user queries, dealing with system issues and providing guidance.

You will be part of a larger team and work collaboratively with one other senior Technician coaching & mentoring technicians and junior technicians; monitoring the workload of the team and supporting specific projects and pieces of work.

A good understanding of Social Care and Education and working knowledge of LiquidLogic is essential; along with excellent communication and organisational skills and the ability to work well as part of a team.

The ideal candidate will have experience of working on a service desk delivering first line support and problem resolution in line with ITIL guidelines. It is desirable to have experience of an IT ticketing workflow system as is experience delivering small group systems training.

Candidates should demonstrate they are able to use their initiative & prioritise in a customer driven reactive environment; with a passion for accuracy and attention to detail and excellent communication skills.

As this is a senior role you will ideally have supervisory experience with a passion for developing people.

You will have the opportunity to work on exciting projects to introduce new functionality & develop the applications to support high quality service delivery.

Pulled from the full job description

• Employee assistance programme
• Company pension, Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport, with a train station 5 minutes walk away. We operate a flexible working policy here in Bath & North East Somerset with the option to work at other sites or at home.

We offer an excellent benefits package, including competitive salary, generous holiday allowance and special leave provisions, employer contribution pension scheme, comprehensive Employee Assistance Programme, flexible working, career development, employee volunteering schemes and access to discounted activities and days out.

This is a Public Services Network (PSN) role and requires all successful applicants to undergo a Basic Disclosure check and a 3 year’s verification of employment history. Please note that any start date will be dependent on the receipt of a satisfactory Disclosure and verification of employment history.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.