Onsite Desktop Support / Systems Administrator

EXCELLENCE IT SOLUTIONS LLC

United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Windows Microsoft Outlook Cloud Computing Dynamic Host Configuration Protocol Domain Name System (DNS) Hyper-V Issue Tracking Systems Virtual Private Networks (VPN) Network Troubleshooting Microsoft Office

+15 more

Windows Servers Networking Basics Microsoft PowerPoint Azure Active Directory Security Software Server Administration Microsoft SharePoint TCP/IP User Provisioning Software Virtualization Technology Wi-Fi Technology Firewalls (Computer Science) Microsoft InTune SentinelOne Expertise Vmware

Job description

The Onsite Desktop Support / Systems Administrator will work as part of the Service Team, providing both onsite end-user support and systems administration across client environments. This role blends hands-on desktop support with infrastructure, cloud, and systems management responsibilities, making it ideal for a technician ready to grow into a more advanced engineering role., * Manage priorities in a fast-paced, high-demand environment

Handle Tier I/II IT support requests with a focus on responsiveness and resolution
Provide onsite customer support and end-user assistance
Assist with workstation imaging, deployment, and lifecycle management
Perform and document asset and inventory tracking initiatives
Deliver exceptional customer service and maintain strong client relationships
Troubleshoot and resolve issues including:
Password resets
Windows 10/11 OS issues
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)
Mobile device support (iOS/Android)
Manage shipping/receiving and coordinate hardware logistics
Document, update, and close tickets within the PSA/ticketing system
Develop technical documentation for both technical teams and client stakeholders
Administer and support Microsoft 365, Azure AD, and Intune environments
Manage user provisioning, access controls, and group policies
Support endpoint security tools (e.g., SentinelOne, Defender, or similar platforms)
Assist with server administration (Windows Server, file/print services, basic virtualization)
Monitor and maintain system performance, patching, and updates
Support backup and disaster recovery solutions
Assist with network troubleshooting (DNS, DHCP, VPNs, firewalls, switches, Wi-Fi)
Participate in infrastructure upgrades, migrations, and client onboarding projects
Collaborate with engineering teams on escalations and project delivery

Requirements

Do you have a valid Driver’s License license?, Do you have experience in Windows?, * 3-5 years of experience in a high-volume support desk or MSP environment

Strong experience with Windows 10/11 and Microsoft Office environments
Hands-on experience with Microsoft 365, Azure AD, and endpoint management tools
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
Experience with ticketing systems and documentation best practices
Excellent communication and customer service skills
Ability to work independently and as part of a team
Strong organizational and multitasking abilities
Willingness to continuously learn and pursue technical certifications, * Experience with Microsoft Intune and device management
Exposure to cybersecurity tools and frameworks
Experience with virtualization platforms (VMware, Hyper-V)
Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications, * Ability to sit or stand for extended periods
Ability to lift and move equipment up to 50 lbs
Frequent onsite work at client locations
Valid driver’s license and reliable transportation required