Desktop Support Engineer (On-Site)

• Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.
• Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.
• Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.

Printer & Conference Room Support

• Install, configure, and maintain printers and multifunction devices.
• Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts.

Networking & Infrastructure

• Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points.
• Rack/stack network equipment, patch cables, and assist with physical connectivity checks.
• Provide remote-hands support for server and network teams (cabling, racking, hardware checks).
• Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.

Operations & Service Management

• Manage incident tickets using ServiceNow-create, update, and close tickets with accurate documentation.
• Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.
• Maintain accurate asset records for all onsite IT equipment.
• Ensure compliance with corporate technology and security policies.

• Degree or technical training in Information Technology (or related field) with 5-7 years of hands-on support experience in a networked, customer-facing environment.
• Certifications such as A+, Microsoft, or ITIL are a plus.

Professional Skills

• Confident working independently in a fast-paced onsite environment supporting diverse user groups.
• Strong time-management skills with the ability to prioritize and multitask.
• Excellent interpersonal, verbal, and written communication skills.
• Self-driven, detail-oriented, and committed to exceptional service.

Technical Strengths

• Hands-on experience with Windows 10/11 , system settings, networking, and device management.
• Proficiency with Microsoft 365 apps -Outlook, Word, Excel.
• Familiarity with VPN technologies (Cisco AnyConnect or similar).
• Experience with Entra ID, Intune, MDM , Active Directory (password resets, user management).
• Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi.
• Experience with WebEx audio/video systems.
• Comfortable working with physical data center equipment (rack/stack, patching).

Tools You Know

• Must Have: Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security.
• Good to Have: Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon.

Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!

Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and over 3,000 team members.