IT Support Technician

We’re looking for a sharp, dependable, customer-focused Level 1 IT Support Technician to join our growing team. This is a hybrid position with substantial remote work and occasional onsite visits throughout the Atlanta metro area when hands-on support is needed.

You’ll be the first line of support-troubleshooting issues, helping users get back up and running, and making technology a little less frustrating!

What You’ll Do

• Provide remote IT support via phone, email, chat, and remote tools
• Troubleshoot Windows 11 Pro and common software issues
• Support Microsoft 365, Entra ID, Outlook, Teams, OneDrive, and SharePoint
• Diagnose basic Wi-Fi, VPN, DNS, DHCP, and networking issues
• Install software and assist with system configurations
• Occasionally provide onsite support for PCs, printers, peripherals, cabling, and office setups
• Document solutions and help improve support processes

• 1-3 years of IT support or helpdesk experience
• Strong troubleshooting and problem-solving skills
• Solid Windows and basic networking knowledge
• Excellent communication and customer service skills
• The ability to work independently and manage priorities
• Reliable transportation and a valid driver’s license for occasional Atlanta-area visits

Big plus: Experience with Microsoft 365 administration, Entra ID, Active Directory, Intune, PowerShell, Python, Bash, or CompTIA certifications.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Life insurance, * $40,000-$60,000, based on experience
• Mostly remote work
• Flexible hybrid schedule
• Full-time preferred; part-time candidates considered
• Opportunity to grow into higher-level IT support roles
• Supportive team, modern tools, and room to develop your skills

If you’re the person everyone calls when their technology stops cooperating, we may have the perfect opportunity for you. Apply today!

Pay: $40,000.00 - $60,000.00 per year, * 401(k)

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance