IT Coordinator

Turner Dairy Farms, a family-owned company based in Pittsburgh, is looking for a motivated IT Coordinator to join our team. This is a full-time, onsite, mid-level position that serves as the internal point of contact for all things IT - working hand-in-hand with our third-party managed service provider (MSP) to keep our technology running smoothly and our team supported., * Serve as the primary internal contact for IT support, triaging and escalating issues to our MSP as needed.

• Provide day-to-day help desk support for end users - troubleshooting hardware, software, and connectivity issues.
• Administer Microsoft 365 services including Exchange Online, Outlook, Teams, and SharePoint; manage Active Directory user accounts and permissions.
• Support and maintain network infrastructure including switches, wireless access points, VPN, and firewalls.
• Coordinate with our MSP and third-party vendors on escalated issues, projects, licensing, and renewals.
• Manage IT asset inventory, procurement, warranties, and equipment lifecycle tracking.
• Maintain clear IT documentation, procedures, and end-user training materials.

If you’re someone who enjoys solving problems, communicating clearly, and keeping things organized, this is a great opportunity to grow your IT career in a fast-paced, hands-on environment., * 1-3 years of IT support or helpdesk experience; experience in an MSP environment is a plus.

• Working knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration.
• Familiarity with networking fundamentals - TCP/IP, DNS, DHCP, VPN, and wireless.
• Strong troubleshooting skills with the ability to work independently and manage multiple priorities.
• Excellent communication skills - able to translate technical concepts for non-technical users.
• Organized, detail-oriented, and proactive about documentation.
• Experience with ERP systems, SQL Server, or manufacturing environments is a bonus but not required.
• Associate’s or bachelor’s degree in IT or a related field preferred; relevant certifications (CompTIA A+, Microsoft 365) are a plus.

Pulled from the full job description Referral program 401(k) Health insurance Paid time off Vision insurance Dental insurance Life insurance, * Health Insurance - fully paid by the employer

• Dental and Vision Insurance
• Life Insurance
• Paid Holidays
• Paid Vacation
• 401(k)

If you’re ready to take ownership of your work and grow with a company that genuinely values its people, we’d love to hear from you., * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance