System Support Technician

· Resolve and log emails sent to IT support.

· Respond and resolve IT related issues over the phone.

· Setup, maintain, troubleshoot company mobile phones

o Data recovery

o Troubleshoot hardware and software issues

o Implement anti-virus software and use for virus and spyware removal as needed

· Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact.

· Resolve any Microsoft imbedded OS configuration issues

· Resolve any mobile and wireless devices.

· Setup, configure, and troubleshoot network devices and infrastructure

· Process approved “I.T Request” forms which could include:

· Maintain a clean, neat, organized work area at all times.

· Updating equipment inventory and maintain assets.

Must have at least 2 years experience., · High school diploma or equivalent and relevant certifications

· Professional IT experience REQUIRED

· Ability to work varied schedule including weekend and early morning shifts

· Be able to communicate and be able to interact with all levels of personnel.

· Must have excellent written and verbal communication skills

· Knowledge of Microsoft Applications

· Knowledge of warehouse operations is a plus

· Analytical and technical skills is a must

Work Environment:

· Ability to work in a distribution center environment with a variation of colder temperatures.

· Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a high paced environment.

· Lifting up to 50lbs, * System Support: 1 year (Required)

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

11pm/3rd shift

• 4 days/ 10hrs schedule (Sun/Mon/Tuesday OFF)

This position is an onsite position. 24/ 7 availability as needed.