IT Field Service Technician

If you enjoy solving technical problems, working directly with customers, and traveling to support real-world installations, this role could be a great fit. As an IT Field Service Technician, you’ll install, test, troubleshoot, and support hardware, software, servers, peripherals, and related systems for customers in a fast-paced, hands-on environment.

You’ll be an important point of contact for customers who need technical support, both remotely and on site. We’re looking for someone who is curious, dependable, customer-focused, and comfortable learning new technologies while communicating clearly with clients and teammates.

What You’ll Do

· Test new software, identify issues, and share clear findings with software developers.

· Build, configure, and prepare servers, computers, and peripherals for customer installations.

· Support customers remotely and in person by troubleshooting hardware and software issues.

· Respond to trouble tickets, emails, chats, and phone calls with professionalism and follow-through.

· Perform routine preventive maintenance to keep customer systems running smoothly.

· Install and test systems at customer sites, then help train users so they feel confident using the equipment.

· Create and update helpful technical documentation, including software manuals and support materials.

· Take part in an off-hours on-call rotation to support customers when needed.

• Associate degree in information technology, information systems, or a related technical field preferred; trade school training and relevant hands-on experience will also be considered.
• About two years of experience in IT or another technical role, such as PC technician, QA tester, IT support specialist, or a similar position.
• Comfortable using Microsoft Office, Outlook, and new or specialized software applications.
• Strong troubleshooting skills, attention to detail, and a willingness to keep learning.
• Clear communication skills and a customer-service mindset.
• CompTIA A+ certification is a plus; Network+ and Linux+ certifications are also helpful.
• Familiarity with networking, Linux/Unix environments, electro-mechanical devices, or robotic equipment is helpful but not required.

Travel and Physical Requirements

• Valid driver’s license with a clear driving record.
• Ability to obtain a passport after hire and to travel by air or drive to customer locations as needed. Travel is sometimes at short notice.
• Authorization to work in the United States without sponsorship.
• Ability to lift toolboxes and computer servers weighing approximately 45-60 pounds.
• Ability to accurately see small PC components, video displays, code, and technical drawings.

Job Type: Full-time, with domestic and international travel expected approximately 15%-25% of the time., * Do you own a valid driver’s license?

Education:

• Associate (Preferred)

Experience:

• Computer hardware: 2 years (Preferred)

Pulled from the full job description

• AD&D insurance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• 401(k) 3% Match, Pay Range: $45,000-$52,000 per year, based on education, experience, knowledge, skills, abilities, and internal equity considerations.

What We Offer: Technicians are paid hourly for service work and travel time and are eligible to earn overtime while traveling.

Benefits include company-paid medical, dental, vision, long-term disability, AD&D, Employee Assistance Program, and life insurance, available approximately 60 days after hire. We also offer a 401(k) plan with a company contribution., * 401(k)

• 401(k) 3% Match
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance