Implementation Manager

• Work with clients and sales team to rigorously scope and communicate project requirements.
• Design, implement and update plans and documentation to support the project.
• Work collaboratively and creatively with colleagues across the business.
• Record and communicate progress to the client and Head of Client Project Management accordingly.
• Identify, communicate and mitigate project risks using “RAID” methodology.
• Ensure delivery of projects to the agreed plan on time.
• Complete a review and debrief of each project to identify opportunities for improvement.
• Ensure that all technical work is rigorously tested to the agreed plans prior to sites being released to clients.
• Identify opportunities for continuous improvement on implementation plans and processes.
• Work to maximise overall client adoption of the travel programme from day one through system training with support from Marketing, Sales & Account Management teams.
• Understand the commercial positioning of each new account and ensure this is maximised during the implementation process with services, products and initiatives proposed to the client wherever possible.
• Work with the sales and account management teams, where appropriate, on client meetings and presentations to promote the project implementation process and overall message of Gray Dawes.
• Work with colleagues across the business to deliver solutions to solve problems and matters arising.
• Promote company supplier relations policies.

• Experience in managing end to end implementation or delivery of products
• Experience in working with cross functional teams
• Experience in delivering projects within agreed timelines
• Experience in project delivery frameworks (eg PRINCE2)
• Experience working in a customer facing environment
• Excellent written and verbal communication skills
• Good understanding of implementation processes and change management
• Ability to work under pressure and manage priorities
• Ability to work with multiple stakeholders across different teams and departments
• Flexibility to meet project deadlines and implementation schedules
• Willingness to travel to meet clients if required and attend internal meetings
• Professional project management certificate

$70,000 - $85,000 a year - Full-time, Pulled from the full job description

• Referral program
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United States, United Kingdom, Australia, and the Netherlands. Established in 1927, we’re constantly growing by using technology and our passion for what we do to keep evolving. As one of the fastest growing Travel Management Companies in the world, we help businesses travel smarter, more efficiently, and more sustainably. But we go beyond that - we become an extension of our clients, where their success is our success.

With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organizations - their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!