Help Desk Technician

We are seeking a dynamic and proactive Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for end-users seeking technical assistance, ensuring smooth operation of computer systems, software applications, and network infrastructure. Your enthusiasm for problem-solving and customer service will drive your success as you troubleshoot issues, manage hardware and software assets, and support a wide array of operating systems and IT tools. This position offers an exciting opportunity to contribute to a vibrant organization committed to technological excellence and user satisfaction., * Respond to help desk tickets, phone calls, and email requests for technical support

• Diagnose and resolve hardware, software, printer, and network issues
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
• Assist users with password resets, account setup, and system access
• Document issues, resolutions, and support procedures in the ticketing system
• Escalate complex technical problems to higher-level IT staff when necessary
• Maintain inventory of IT equipment
• Support onboarding and offboarding activities for employees
• Provide training and guidance to users on basic IT functions and best practices

• Associate’s degree in Information Technology preferred
• 1-3 years of help desk or technical support experience required
• Strong knowledge of Windows operating systems, Microsoft Office, and common business applications
• Familiarity with Active Directory, ManageEngine ticketing system, and basic networking concepts
• Excellent troubleshooting and problem-solving skills
• Strong verbal and written communication skills
• Ability to prioritize tasks and work independently or as part of a team

Preferred Skills

• Experience with remote support tools
• Knowledge of Office 365 administration
• Basic understanding of cybersecurity best practices
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

This is an in-office position. Once trained employees can work from home 1 day per week. Chosen candidate must be able and willing to commute to Downers Grove/Oakbrook Area., * How many years of help desk experience do you have?

• Are you legally eligible to work in the United States without employer sponsorship?
• Are you able and willing to commute to the office on a daily basis to include Broadview, Downers Grove, or the Oakbrook area?

Pulled from the full job description

• Referral program
• Professional development assistance
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance