AWS Connect Solution Architect

Pronix Inc

Pennington, NJ, United States

29 days ago

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

$131,539.0 - $148,179.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Java (Programming Language) Amazon Web Services Amazon S3 Customer Interaction Management (Software) Amazon DynamoDB Identity and Access Management Lex (Software) Salesforce.Com Systems Integration Amazon Connect Functional Programming Cloudwatch

+3 more

Api Gateway Zendesk Servicenow

Job description

We are looking for an experienced AWS Connect Solution Architect to design, implement, and production support cloud-based contact center solutions using Amazon Connect and related AWS services. The ideal candidate will work closely with business, technology, and operations teams to define requirements, create solution architecture, and deliver scalable, secure, and customer-centric contact center platforms.

Requirements

Strong hands-on experience with Amazon Connect solution design and implementation. Experience with AWS services such as Lambda, Lex, S3, CloudWatch, API Gateway, DynamoDB, IAM, and related integration services. Knowledge of contact center technologies, IVR, call routing, workforce workflows, and customer service operations. Ability to design integrations with CRM platforms such as Salesforce, ServiceNow, Zendesk, or similar systems. Strong communication, stakeholder management, and solution documentation skills.

About the company

SHI International Corp.

Somerset, NJ About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion…