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AWS Connect Solution Architect

Pronix Inc
Princeton, NJ, United States
27 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
www.dice.com

Tech stack

Amazon Web Services Amazon S3 Customer Interaction Management (Software) Amazon DynamoDB Identity and Access Management Lex (Software) Salesforce.Com Systems Integration Amazon Connect Functional Programming Cloudwatch Api Gateway
+2 more
Zendesk Servicenow

Job description

We are looking for an experienced AWS Connect Solution Architect to design, implement, and production support cloud-based contact center solutions using Amazon Connect and related AWS services. The ideal candidate will work closely with business, technology, and operations teams to define requirements, create solution architecture, and deliver scalable, secure, and customer-centric contact center platforms.

Requirements

Strong hands-on experience with Amazon Connect solution design and implementation.

Experience with AWS services such as Lambda, Lex, S3, CloudWatch, API Gateway, DynamoDB, IAM, and related integration services.

Knowledge of contact center technologies, IVR, call routing, workforce workflows, and customer service operations.

Ability to design integrations with CRM platforms such as Salesforce, ServiceNow, Zendesk, or similar systems.

Strong communication, stakeholder management, and solution documentation skills.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.dice.com

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