Computer Specialist

• Performing routine and recurring assignments in the specialty area
• Identifying and resolving basic issues and problems
• Drafting or updating manuals, documentation, instructions, and operating procedures using guidance provided
• Providing information and assistance to customers
• Completing portions of a larger project or program
• Researching, gathering, drafting and presenting data or other information
• Diagnosing and resolving problems in response to customer reported incidents
• Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.
• Developing and maintaining problem tracking and resolution databases
• Installing, configuring, troubleshooting, and maintaining customer hardware and software.
• Executing and managing customer service performance requirements
• Executing customer support policies, procedures, and standards
• Providing customer training
• Providing advice and assistance to customers
• Familiar with Microsoft Windows 11 operating system and Microsoft Office Suite of software products.
• Qualified to operate in a secure network.
• Able to train users on generic operation of PCs and Microsoft Office Suite.
• Organizing vendor demonstration sessions for other specialists
• Ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
• Performs other job-related duties as assigned.

• Associate or bachelor’s degree in information technology, Computer Science, or a related field (preferred).
• Strong troubleshooting and problem-solving skills for IM/IT issues.
• Knowledge of IT customer support processes, including installation, configuration, and user training.
• Ability to analyze and recommend solutions to IT problems.
• Effective communication and customer service skills.
• Ability to follow instructions and work collaboratively with senior IT specialists.
• Willingness to learn and adapt through on-the-job training and experience.
• Must pass pre-employment qualifications of Cherokee Federal.

As required by our governmental client, this position requires being a US Citizen.

The employee provides IT customer support, including installation, configuration, troubleshooting, and training. They analyze and resolve IM/IT issues, offer recommendations, and conduct training. Working under higher-level IT specialists, they receive direction and feedback, gaining expertise through hands-on experience. Work is reviewed for progress, completeness, and adherence to procedures, especially for new or complex tasks.

Compensation & Benefits:

Estimated Starting Salary Range for Computer Specialist: Pay commensurate with experience.

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice., Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles:

• IT Support Specialist
• Systems Administrator
• Technical Support Analyst
• Help Desk Technician
• Network Support Specialist

Keywords:

• Technical Support
• System Administration
• IT Troubleshooting
• Network Management
• Software Installation

Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNIH, visit cherokee-federal.com.