IT Digital Transformation - Chief of Staff IT Jr / IT Operations Manager 100%

We are looking for an IT Operations & People Specialist / Chief of Staff Associate (IT) to act as the operational backbone of our department. In a fast-scaling environment with 60+ engineers and multiple Agile Release Trains (ARTs) across global locations, you will bridge IT Leadership, Talent Acquisition, and HR with a strong execution mindset. You will play a key role in removing operational friction, orchestrating a large-scale hiring ramp-up, and optimizing the end-to-end lifecycle of our global engineering teams. Working closely with IT Heads and central Chief of Staff functions, you will ensure operational excellence, transparency, and alignment across the Tech organization., * Acting as the single point of contact (SPOC) between IT Leadership and the global Talent Acquisition team to accelerate the closing of multiple open roles

• Driving the end-to-end hiring process, including requisitions, approvals and alignment with HR
• Identifying and removing bottlenecks in the recruitment pipeline to ensure efficient time-to-hire
• Standardizing interview processes across Agile Release Trains, coordinating interviewers, and ensuring timely and structured feedback loops
• Designing and coordinating a seamless global onboarding experience, enabling new hires to be productive from day one

IT Governance & Operations

• Partnering with the central Chief of Staff function to implement company-wide governance frameworks, reporting structures, and performance metrics within IT
• Supporting IT Heads in tracking resource allocation and capacity across global teams and matrixed agile setups
• Contributing to the operational management of career paths and performance review cycles.
• Driving operational discipline and process standardization across IT teams to increase transparency and efficiency

• 2+ years of experience in roles such as IT Operations, Technical Recruitment, Agile Project Management, or Junior Chief of Staff within high-growth tech environments or fintech companies
• Strong ability to operate in cross-functional and global environments, interacting with stakeholders across different time zones
• Fluent in English (mandatory), with excellent communication skills for daily collaboration
• Solid understanding of tech roles and organizational structures (e.g., Product Owner, Release Train Engineer, Backend Developer)
• Proven ability to manage multiple priorities, drive processes, and deliver outcomes in fast-paced environments
• Strong stakeholder management skills, with the ability to align them without formal authority
• High level of organization and process orientation, with the capability to structure ambiguous environments and implement scalable workflows
• Resilience and adaptability, with the ability to navigate changing priorities in a dynamic and evolving tech landscape

Familiarity with Agile methodologies such as Scrum; exposure to SAFe (Scaled Agile Framework) is considered a strong plus

Professional and Technical

• Experience in managing or supporting hiring pipelines, headcount planning, and recruitment operations in tech-driven organizations
• Good understanding of IT organizational models, agile team structures, and software delivery environments
• Understanding of governance models, reporting frameworks, and operational tracking within large-scale IT organizations
• Strong analytical and problem-solving skills, with the ability to identify inefficiencies and implement improvements

Personal and Social

• Strong interpersonal skills with a collaborative and proactive mindset; ability to build trust and credibility across teams
• Excellent organizational and multitasking abilities, with attention to detail and execution focus
• Clear and structured communicator, able to simplify complex topics and ensure alignment among diverse stakeholders
• Hands-on, pragmatic, and solution-oriented approach with a strong sense of ownership
• Ability to remain calm under pressure and maintain effectiveness in a fast-paced, evolving fintech environment

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.