ICT Team Administrator

We are seeking a proactive and organised ICT Team Administrator to provide vital administrative and operational support to our ICT function, serving both the Diocese of Westminster and the Archdiocese of Southwark.

This is a varied and rewarding role where you will act as a central coordination point between the ICT team, internal stakeholders, and external suppliers. You will combine strong administration skills with service desk coordination, data management, and basic technical support.

Key Responsibilities

Administrative & Operational Support

• Coordinate meetings, prepare agendas, and take minutes
• Manage shared ICT inboxes and triage requests using Jira
• Schedule engineer visits, maintenance, and project activities
• Support budgets, invoices, and procurement processes

Service Desk & User Support

• Log and manage support tickets, ensuring timely updates
• Provide first-line support (password resets, troubleshooting)
• Support staff onboarding and offboarding processes
• Escalate complex issues to ICT engineers

Data & CRM Management

• Maintain and update the diocesan CRM system (DbD)
• Ensure data accuracy, integrity, and compliance
• Support reporting and audit requirements

Documentation & Reporting

• Maintain ICT documentation, policies, and procedures
• Produce service performance reports (e.g. SLAs, ticket volumes)
• Ensure accurate record keeping for governance and compliance

Asset & Supplier Coordination

• Manage ICT asset registers and equipment tracking
• Monitor software licensing and renewals
• Liaise with suppliers, obtain quotes, and track orders

ICT Project Support

• Assist with rollout of IT projects across parishes and sites
• Support communications, planning, and training coordination
• Contribute to testing and implementation activities

Basic Technical Support

• Support Microsoft 365 and Active Directory administration
• Assist with basic server tasks under supervision
• Monitor system alerts and support routine maintenance

We’re seeking someone who is not only competent in ICT but who also embodies our diocesan values of Competence, Reliability, Honesty, Perseverance, and Love.Essential:

• Excellent communication and organisational skills
• Strong attention to detail and ability to manage multiple priorities
• Proven teamwork and problem-solving abilities
• Proficiency in Microsoft 365
• Good understanding of basic ICT concepts

Desirable:

• Experience in a similar role
• Familiarity with CRM systems (e.g. DbD)
• Understanding of IT asset management or service management practices
• Basic knowledge of server environments or ITIL frameworks

Experience working in a faith-based or charitable setting is welcome but not essential.

In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but is not limited to:

23 days annual leave + bank holidays (pro rata for part time employees)

Vouchers for free eye tests and £50 towards the cost of glasses

Reward Gateway scheme offering discounts on a wide range of products and services

Pension scheme for eligible employees - 5% paid by the employer

Salary exchange (salary sacrifice) for pension

Cycle to work scheme

Enhanced maternity, paternity and adoption pay

Employee Assistance Programme

Life assurance/ Death in Service benefit

We are the Roman Catholic Diocese of Westminster, a faith-driven charity rooted in service, tradition, and community.

At the core of our mission is a commitment to faith, education, and social justice. Guided by the Archbishop, we serve over 90,000 students across 208 schools, support 212 vibrant parishes, and drive countless social initiatives that bring hope and compassion to those in need. Our work extends beyond the Church walls, positively shaping communities and transforming lives.

We uphold the values of Competence, Reliability, Honesty, Perseverance, and Love-principles that define our mission and shape the way we serve. As we grow our team, we seek individuals who not only possess the skills for the role but also embody these values in their daily work.

If you are looking for a role where your talents, faith, and commitment to service can make a real difference, we would love to hear from you.

Diversity & Inclusion at the Diocese of Westminster and place it at the heart of our aim which is to reflect and connect with the diverse communities that we serve.