Senior IT Support Officer

We are seeking a Senior IT & Systems Officer to act as the central point of contact for all technology across the Society. This is a pivotal role, responsible for shaping how IT supports our people and operations, while working closely with our external IT provider to ensure a high-performing, secure, and responsive technology environment. You will play a key role in enabling colleagues to work effectively, ensuring systems, infrastructure, and support services operate to a consistently high standard., * Act as the lead for all IT and digital services across the Society, coordinating with external partners on strategy, operations, and performance.

• Work closely with our external IT provider to ensure efficient delivery of technical support, infrastructure services, and system performance.
• Oversee onboarding and support for staff, including account setup, licensing, hardware provisioning, and access management.
• Manage the procurement, configuration, and distribution of devices and equipment for both office and remote working.
• Act as the main point of contact for IT support partners across infrastructure, cyber security, CRM systems, and website platforms, escalating issues where required.
• Support the maintenance of Cyber Essentials Plus certification, including adherence to security processes and testing requirements.
• Contribute to the development and implementation of IT and information security policies.
• Provide technical support and training for hybrid meetings and office technologies.
• Maintain accurate asset records and support effective IT asset management.
• Work closely with the CRM & Data Product Owner to support system administration and maximise the effectiveness of data and business processes.

Do you have experience in Software deployment?, You will bring a practical, solutions-focused approach to IT, combined with strong stakeholder skills and a proactive mindset. We are looking for someone who has:

• Experience managing IT services and equipment provisioning end-to-end, from procurement through to deployment.
• A strong understanding of CRM systems and experience supporting business users.
• Experience managing suppliers or external service providers.
• Excellent problem-solving, troubleshooting, and organisational skills, with the ability to prioritise effectively.
• Strong interpersonal skills, with the ability to build positive, trusted relationships across teams and stakeholders.
• Experience supporting end-user technology in a professional environment.

It would also be advantageous if you have:

• Experience with Microsoft Dynamics CRM.
• Experience working within a membership organisation or with volunteer networks.
• Data analysis or negotiation skills., * Highly organised, proactive, and able to manage multiple priorities effectively.
• Strong communicator, both written and verbal, able to engage confidently with technical and non-technical audiences.
• Positive, collaborative, and adaptable, with a focus on delivering high-quality outcomes.
• Willingness to work flexibly, including occasional out-of-hours support when required.

Qualifications and Technical Skills

• Educated to Level 3 or equivalent (degree-level education desirable).
• Strong IT literacy, including Microsoft 365 and database systems.
• Experience working with CRM and CMS platforms (knowledge of Umbraco is beneficial)., You will be part of a collaborative and professional team, working at the heart of the organisation to ensure that our people have the tools, systems, and support they need to succeed.

At the Royal Aeronautical Society, we play an important role in the Society’s vision of leading & providing knowledge to the Aerospace, Aviation and Space Professional community. You’ll join a team that is making a difference, and who will welcome and encourage your talent, skills and expertise and support your development.