Specialist Technical Support Level 3 (Critical Saab Support)

You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

The main purpose of the Specialist Technical Support Level 3 (Critical Saab Support) role is to work as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.

To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

Essential: Application support Windows Server MS SQL Server Linux VMware M365 ITIL incident and change management, The Specialist Technical Support Level 3 (Critical Saab Support) role is a hybrid (mix of home & office working) This is a CV only process - please ensure your employment history is up to date You will be invited to a 2 stage interview process. The 1st stage interview (via Teams) will be to discuss your employment background and CV to assess suitability for the role before potentially progressing to a 2nd stage face to face interview. This is also an opportunity for you to learn more about the role. The salary will include an additional 5% Market Supplement on the base annual salary which is reviewed annually 1st April (next review 1st April 2027)

Command and Control system experience - ideally Saab SAFE Elasticsearch Network & Telephony Radio (Airwave) Azure Virtual Desktop Load Balancing (preferably JetNexus) Monitoring tools e.g. SolarWinds, PRTG Cyber security awareness Experience of Operations & Communications Centres Policing background

Pulled from the full job description

• Annual leave
• Employee discount
• Employee assistance programme
• Company pension
• Private medical insurance
• Cycle to work scheme
• Discounted gym membership, 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays. Generous pension scheme. Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme. Police Mutual, affordable private healthcare and other savings. Gym membership discounts. Discounts on Electric Vehicles and Cycle to work scheme. Register for a Blue light card - over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.