IT Support Technician

We’re partnering with a well-established and growing organisation that has built a strong reputation within its industry over several decades. As the business continues to invest in its technology and internal systems, they’re looking to add an IT Support Technician to their team.

This is an excellent opportunity to join a collaborative environment where you’ll gain exposure to a wide range of technologies, infrastructure projects and cloud-based systems while developing your technical skills.

The Role

As an IT Support Technician, you’ll provide 1st and 2nd Line support across the business, ensuring systems remain secure, reliable and operating efficiently.

Working closely with colleagues across multiple departments, you’ll resolve day-to-day technical issues while supporting infrastructure improvements, IT projects and ongoing system development. This is a varied, hands-on role offering excellent opportunities for growth., * Provide 1st and 2nd Line IT support, troubleshooting hardware, software, networking and Microsoft 365 issues across the business.

• Support desktops, laptops, mobile devices, printers and user account administration within Microsoft environments.
• Assist with the maintenance, monitoring and improvement of IT infrastructure, including Windows Servers, cloud services, backups and business applications.
• Help deliver IT projects, including hardware and software deployments, system upgrades, migrations and new technology rollouts.
• Support system integrations and work with third-party applications where required.
• Follow IT security best practices, assist with security updates and help maintain data security and compliance.
• Maintain accurate documentation of incidents, requests and technical solutions while escalating complex issues where appropriate.

• Commercial experience providing IT support.
• Experience delivering 1st and 2nd Line support.
• Good knowledge of Microsoft Windows operating systems.
• Experience supporting Microsoft 365.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP and VPNs.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.

Pulled from the full job description

• Gym membership
• Free parking
• Company pension
• Work from home
• Company events
• On-site parking