IT Field Service Engineer

bk plus

Aldridge, UK

27 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£30,188.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Desktop Computing Information Technology Operations Productivity Software Wireless Access Point Wi-Fi Technology Connectivity Problems Information Technology Laptops

Job description

We currently have an exciting opportunity for an IT Field Engineer to join our IT team, based in Aldridge with national coverage. This role will report directly to the IT Field Service Manager and will be responsible for providing on-site and remote technical support to users across multiple UK locations, ensuring reliable IT services and excellent user experience.

Brief Job Description

Provide on-site and remote support for end-user devices including laptops, desktops, mobile devices and printers
Troubleshoot hardware, software, and network connectivity issues, escalating where appropriate
Install, configure, and maintain Windows-based devices, applications, and core productivity tools including Microsoft 365
Support site-based infrastructure including switches, Wi-Fi access points, cabling, and local servers where applicable
Complete hardware replacements, upgrades, and asset management tasks
Deliver excellent customer service and represent IT with a professional, solution-focused approach
Maintain accurate documentation, service tickets, and site visit reports
Liaise with the Service Desk and other technical teams to ensure timely resolution of incidents
Assist other technical teams where required to support wider IT operations

Requirements

Previous experience in an IT support or field engineering role
Strong troubleshooting skills across hardware, software and networking
Experience supporting Windows operating systems and Microsoft 365
Excellent communication and customer service skills
Well organised and able to manage multiple site visits and priorities
Demonstrates attention to detail and a proactive approach to problem solving
Full UK driving licence and willingness to travel nationally

About the company

At bk plus, inclusion and diversity are central to our values. We have an authentic focus on inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution to our company and to our clients.