IT Field Engineer

We’re looking for a friendly, outgoing IT Field Engineer who will be based in Solihull but happy to travel when needed to regional sites. You will enjoy enjoys being out on the road, meeting people, and solving problems face-to-face. This is a hands-on, customer-focused role where you’ll be the go-to IT expert across several sites in the region.

You’ll take ownership of onsite IT support, making sure everything runs smoothly day to day-from networks and desktops to troubleshooting issues and supporting users. You’ll work closely with colleagues, stakeholders, and third-party suppliers to deliver a high level of service and continuously improve how IT supports the business.

If you like variety, independence, and building strong relationships while delivering great IT service, this could be the perfect role for you.

What you’ll be doing

• Providing onsite IT support across multiple locations
• Acting as the main point of contact for all IT-related issues in your sites
• Managing and resolving incidents, service requests, and technical problems
• Maintaining IT equipment, infrastructure, and documentation
• Supporting network, desktop, and mobile technologies
• Working alongside third-party IT providers to ensure systems are maintained and issues are resolved quickly
• Leading local IT projects, upgrades, and installations
• Building positive relationships with stakeholders and delivering a great customer experience

• Previous experience in a Field Engineer or similar onsite IT support role
• Previous VIP/ White Glove experience a bonus
• An outgoing, approachable personality with strong communication skills
• A customer-first mindset and the confidence to engage with users at all levels

• Solid technical knowledge across:

• Windows desktop support and imaging
• Azure Active Directory/ Entra and Group Policy
• Networking (LAN/WAN, switches, routers, Wi-Fi, firewalls)
• Mobile device support (Apple, Android, Microsoft)

A proactive, “can-do” attitude with strong problem-solving skills

Ability to work independently and manage your own workload

Willingness to travel between sites and provide occasional out-of-hours support

• Competitive salary and car allowance/company car
• Pension scheme
• Employee Assistance Programme
• Enhanced family leave policies
• A supportive environment where your contribution is recognised
• Opportunities to develop your skills and grow your career

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