IT Operations Lead

The focus of this role is to support the PIE organization as it prepares itself to be independent while continuing its activities with its funders and partners.

Do you enjoy building from scratch, setting up ways of working and finding solutions to complex IT problems?

Do you love contributing at the tactical level while also working operationally?

The IT Operations Lead is the owner and builder of PIE’s IT environment. During the transition, the role works hands-on with the IT consultant and vendors to implement, configure, and operationalise core systems, ensuring PIE can run them independently.

Post-transition, the role owns and continuously improves the IT stack-adapting systems, workflows, and tools to evolving organisational needs., * Work directly with IT consultant and vendors to configure and implement systems

• Translate plans into working solutions (setup, configuration, testing)
• Resolve blockers and ensure systems are practical and usable in reality, * Confirm: Clear ownership, documented processes, no single points of failure, and active vendor support where needed, * Own and continuously improve core platforms (M365, grants system, identity layer)
• Design and implement practical solutions (workflows, permissions, automations, integrations)
• Lead change management: test, deploy, and document updates
• Maintain a clear and up-to-date system landscape

Vendor & platform management

• Own relationships with IT vendors and tools
• Monitor performance and drive improvements proactively
• Manage licenses, contracts, onboarding and offboarding

User support

• Provide or coordinate IT support across the organisation
• Manage onboarding/offboarding (devices, access)
• Track and resolve recurring issues

Security & compliance

• Maintain a fit-for-purpose security baseline
• Work with MSP/MSSP on monitoring and incidents
• Ensure controls evolve alongside system changes

Do you have experience in Security?, * Is hands-on and comfortable building systems, not just managing them

• Can configure and adapt SaaS tools (e.g. M365, workflows, permissions, integrations)
• Thinks in practical solutions, not perfect architectures
• Is comfortable working in a partially built, evolving environment
• Works well with vendors but does not rely on them to do everything
• Balances structure with pragmatism
• Experience in small or scaling organisations is a strong plus.
• You have led projects from A to Z and can build a project plan (deliverables, actions, milestones, timeline etc)
• Good communication skills
• Fluency in English
• Fast learner with a can-do attitude
• Able to work autonomously towards tight deadlines and changing priorities
• Impeccable work ethics

The Pooled fund on International Energy (PIE) is an international grant making and strategy platform with a mission to secure a safe climate, clean air and prosperity through a just transition in the power and steel sectors.

We work with charitable foundations and regional climate foundations to support a diverse set of research institutions, think tanks and civil society organisations working with governments, business and other parts of society all over the world. We back local organisations and international partners to overcome the barriers to clean energy and steel. PIE was formed in 2013 as a platform of the European Climate Foundation (ECF).

PIE is comprised of a small and dedicated international team of exceptional people based around the world. We seek to operate in accordance with a core set of values: Empowering and Caring Team, Bold Action with Urgency, Collaboration for Real World Impact, Resilient Partner with Climate Ecosystem, and Evidence-Based Decision-Making. More information available at: www.pieclimate.org