IT Service Desk Operator

InnovatiePark Kleefse Waard new energy B.V.

Arnhem, Netherlands

11 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Regular working hours

Languages

Dutch, English, French, German

Job source

www.adzuna.nl

Tech stack

Active Directory Confluence Microsoft Azure Microsoft Online Services Software as a Service Cloud Computing Disaster Recovery Infrastructure as a Service (IaaS) Information Technology Operations Microsoft Office Windows Servers Platform as a Service (PAAS)

+6 more

Cloud Platform System Computer Network Technologies Microsoft InTune Multiplatform User Administration Unified Endpoint Management

Job description

We are looking for an enthusiastic new team member to join our IT Operations team. As IT Service Desk Operator you are responsible for the 1st level of technical support. You will be supporting office colleagues, developers and external parties in their operational IT needs. You will monitor incoming tickets and provide the ticket reporters with a satisfying solution. The tickets cover subjects such as:

Onboarding of new colleagues across different countries
Provisioning of new workplaces
Maintenance of workplaces
Software installation and maintenance
Phone-system and mobile phone enrollment and maintenance
User management (Active Directory)
Permission management
Purchasing of needed IT-facilities
Documentation and process improvements in the 1st line support
To find solutions to more complex issues you work together with other (2nd or 3rd level) team members.

Requirements

You have finished a post-secondary (in Dutch: MBO) IT related study
You have at least 1 year experience in a similar position and with multi-platform IT Operations environments.
You have experience with IT Operations concepts such as monitoring, back-up, restore, disaster recovery, performance, troubleshooting and root cause analysis.
You have knowledge of application installation and methodologies for automated installation.
You can effectively prioritize and execute tasks in a high-pressure environment.
You can work both independently and in a team environment.
You are precise in your work and inform users about progress on their ticket, also if no immediate solution is available.
Your strong communication skills enable you to effectively communicate with the appropriate level of technical detail for your audience.
You are fluent in English (Dutch, German or French are a plus).

In case you also bring the following, that is seen as a real plus:

Experience with Microsoft Azure (IaaS/PaaS/SaaS), Microsoft Endpoint Manager(Intune), Cloud platform management;
Experience with Jira cloud and Confluence;
Experience with Microsoft Windows Server, Active Directory and Exchange Online/Office 365;
Thorough understanding of security risks in the current business computing environment;
Knowledge of networking technologies including Tele-conference Solutions.

Benefits & conditions

A challenging job in a fast-paced, goal-oriented environmen;
A competitive salary depending on education and experience;
A good package of secondary conditions, including end of year premium, pension and a personal budget;
At Allego you choose your own challenges, we will make education and training available if necessary to keep driving forward.