Mobile Device and Content Management - Systems...

GDIT/ARMA-Global is currently pursuing a qualified candidate to serve as a Systems Administrator Principal supporting the sustainment of critical technologies for our customers., As a Systems Administrator Principal, you will support customer mission objectives by delivering resilient sustainment services, contributing to organizational Development & Engineering efforts, and enhancing enterprise-level MDM/MCM capabilities. The ideal candidate is passionate about technology and outstanding customer service. This role directly supports Mobile Device Management (MDM) and Mobile Content Management (MCM) services, providing device provisioning, profile management, and administration of global mobile enterprise services.

You’ll be critical to executing solutions in support of customer outcomes. Specifically, you’ll be:

• Staying current on new technology platforms, software, tools, and capabilities that improve efficiency and reduce cost while supporting service expansion and customer mission needs

• Supporting project milestones and providing hands-on technical development, integration, implementation, and sustainment of mobile device services

• Supporting the execution of approved technology strategies and fostering productive partnerships that deliver resilient, highly available mobile management solutions, + Perform a full spectrum of duties supporting enterprise mobile devices in a large-scale environment

• Work as part of a team delivering MDM and MCM services

• Maintain configuration management of approved device baselines using MDM/MCM tool suites

• Ensure mobile device security by administering settings and controls within MDM platforms

• Maintain device and software inventories and ensure licensing compliance using automated MDM tools

• Provide Tier-2 technical support for user issues and escalate to Tier-3 when required

• Interact professionally with customers to resolve support issues

• Maintain procedures, checklists, and documentation related to MDM/MCM service delivery

• Provide 24/7 on-call support as needed

• Support end-user device software installation, configuration, and administrative tasks

• Provide recommendations for technology enhancements and MDM platform upgrades

• Participate in daily operations and serve as a backup for peers when required

• Document the enterprise mobile device environment and create related artifacts supporting customer objectives

Amazon Web Services (AWS),Communication,Content Management,Device Management,Mobile Device Management (MDM)

Certifications:

Experience:

5 + years of related experience, + Experience and working knowledge of information systems, applications, and enterprise IT ecosystems

Expert knowledge of Mobile Device Management platforms (e.g., MobileIron, AirWatch/Workspace ONE), including policy management, device configuration, lifecycle management, and administrative console usage

• Excellent communication skills

• Patience and professionalism when working with customers of varying technical proficiency

• Ability to provide technical guidance and leadership and to promote continuous learning that benefits program success

• Commitment to delivering resilient, reliable, and cost-effective solutions that meet end-user and mission requirements

• Familiarity with DoWAF 2.0 architectures, mobile device features, enterprise mobility policies, and end-user use cases, + Must have a SECRET clearance with the ability to obtain an SCI (TS/SCI)

Physical Demands

• Lift over 35 LBS

Work Environment

• Work is primarily performed in an administrative office environment

Education, Certification and Experience Requirements

• BS in a related technical discipline or equivalent related experience plus required experience

• 5+ years of combined DoD and/or Commercial industry IT service experience

• At least 2+ years’ experience using MDM platforms (e.g., Mobile Iron, AirWatch/Workspace ONE) for policy, configuration, and device lifecycle management

• 2+ years of recent and relevant experience implementing or sustaining enterprise-level MDM solutions, with emphasis on iOS or Android device ecosystems

• Certifications;

• Current 8570.01-M IAM Level II certification Required

• Amazon Web Services Certified Solutions Architect (Associate or Professional) Desired

The likely salary range for this position is $88,130 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

GDIT/ARMA-Global is a full-service integrator delivering a wide range of Information Technology services to Government and Commercial clients. We bring extensive experience in overseeing the design, implementation, execution, and sustainment of domestic and international programs, emphasizing no-fail mission support. GDIT/ARMA-Global prides itself on providing creative solutions to client challenges through talent and expertise committed to customer success., We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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