GDIT/ARMA-Global is currently pursuing a qualified candidate to serve as a Systems Administrator Principal supporting the sustainment of critical technologies for our customers., As a Systems Administrator Principal, you will support customer mission objectives by delivering resilient sustainment services, contributing to organizational Development & Engineering efforts, and enhancing enterprise-level MDM/MCM capabilities. The ideal candidate is passionate about technology and outstanding customer service. This role directly supports Mobile Device Management (MDM) and Mobile Content Management (MCM) services, providing device provisioning, profile management, and administration of global mobile enterprise services.

You’ll be critical to executing solutions in support of customer outcomes. Specifically, you’ll be:

Staying current on new technology platforms, software, tools, and capabilities that improve efficiency and reduce cost while supporting service expansion and customer mission needs

Supporting project milestones and providing hands-on technical development, integration, implementation, and sustainment of mobile device services

Supporting the execution of approved technology strategies and fostering productive partnerships that deliver resilient, highly available mobile management solutions, Perform a full spectrum of duties supporting enterprise mobile devices in a large-scale environment

Work as part of a team delivering MDM and MCM services

Maintain configuration management of approved device baselines using MDM/MCM tool suites

Ensure mobile device security by administering settings and controls within MDM platforms

Maintain device and software inventories and ensure licensing compliance using automated MDM tools

Provide Tier-2 technical support for user issues and escalate to Tier-3 when required

Interact professionally with customers to resolve support issues

Maintain procedures, checklists, and documentation related to MDM/MCM service delivery

Provide 24/7 on-call support as needed

Support end-user device software installation, configuration, and administrative tasks

Provide recommendations for technology enhancements and MDM platform upgrades

Participate in daily operations and serve as a backup for peers when required

Document the enterprise mobile device environment and create related artifacts supporting customer objectives

Experience and working knowledge of information systems, applications, and enterprise IT ecosystems

Expert knowledge of Mobile Device Management platforms (e.g., MobileIron, AirWatch/Workspace ONE), including policy management, device configuration, lifecycle management, and administrative console usage

Excellent communication skills

Patience and professionalism when working with customers of varying technical proficiency

Ability to provide technical guidance and leadership and to promote continuous learning that benefits program success

Commitment to delivering resilient, reliable, and cost-effective solutions that meet end-user and mission requirements

Familiarity with DoWAF 2.0 architectures, mobile device features, enterprise mobility policies, and end-user use cases, Must have a SECRET clearance with the ability to obtain an SCI (TS/SCI)

Physical Demands

Lift over 35 LBS

Work Environment

Work is primarily performed in an administrative office environment

Education, Certification and Experience Requirements

BS in a related technical discipline or equivalent related experience plus required experience

5+ years of combined DoD and/or Commercial industry IT service experience

At least 2+ years’ experience using MDM platforms (e.g., Mobile Iron, AirWatch/Workspace ONE) for policy, configuration, and device lifecycle management

2+ years of recent and relevant experience implementing or sustaining enterprise-level MDM solutions, with emphasis on iOS or Android device ecosystems

Certifications;

Current 8570.01-M IAM Level II certification Required

Amazon Web Services Certified Solutions Architect (Associate or Professional) Desired

armajobs

armajobs

Work Requirements Years of Experience

5 + years of related experience

• may vary based on technical training, certification(s), or degree

Certification

(part of General Dynamics) 3.73.7 out of 5 stars Mary Esther, FL $88,130 - $115,000 a year, The likely salary range for this position is $88,130 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

ARMA, a GDIT company, supports some of the most complex programs within Special Operations Forces (SOF)., Own your opportunity to support our nation’s defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure., GDIT/ARMA-Global is a full-service integrator delivering a wide range of Information Technology services to Government and Commercial clients. We bring extensive experience in overseeing the design, implementation, execution, and sustainment of domestic and international programs, emphasizing no-fail mission support. GDIT/ARMA-Global prides itself on providing creative solutions to client challenges through talent and expertise committed to customer success., We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.