MDM Solutions Architect

We are seeking a skilled MDM Solutions Architect to partner with our Enterprise Mobility team. This role focuses on enhancing the capabilities of front-line workers through innovative mobile technology solutions. The MDM Solutions Architect will lead the design, implementation, and optimization of mobility solutions tailored for front-line workers, ensuring that technology deployments enhance efficiency, safety, and service delivery in challenging environments., * Oversee the selection, implementation, and management of rugged mobile devices suitable for diverse field conditions

• Develop strategies for device security, including MDM solutions, encryption, and data protection policies
• Design and optimize workflows for front-line service operations to leverage mobility for real-time job management, scheduling, and dispatch
• Collaborate with front-line teams to understand and address specific mobility challenges
• Ensure secure access to enterprise systems from the field, implementing and managing IAM solutions compliant with company policies and industry regulations
• Lead the design and development of mobile applications with a focus on usability under field conditions
• Work with UX designers to create interfaces that are intuitive for front-line workers, accounting for environmental factors like sunlight and glove use
• Develop network strategies that support front-line operations in areas with poor or no connectivity
• Manage bandwidth and data usage to ensure optimal performance of field applications
• Architect systems for efficient data handling, including offline capabilities, data sync strategies, and integration with back-end systems
• Implement security measures tailored for mobile devices in front-line environments and ensure compliance with legal and regulatory requirements
• Continuously improve the user experience for front-line workers through feedback mechanisms and user testing, and advise on training programs to maximize technology adoption
• Use field data to drive analytics, define and track KPIs, and provide insights for operational improvements
• Explore and pilot emerging technologies such as IoT, AI, or AR/VR to enhance front-line operations
• Identify and implement automation opportunities in front-line workflows to enhance productivity
• Plan for scalability of mobility solutions and develop technology roadmaps for future field mobility initiatives

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
• Minimum of 7 years in IT, with at least 3 years focused on mobility solutions, particularly in front-line operations
• Proven track record designing and implementing mobile architectures
• Proficient in mobile device management (MDM), application development, and integration technologies
• Knowledge of network technologies, security protocols, and compliance standards
• Strong communication skills for collaborating with diverse teams
• Problem-solving mindset with a focus on user-centric solutions
• Ability to manage projects and lead cross-functional teams, * Mobile Device Management certifications (e.g., AirWatch, MobileIron)
• ITIL or equivalent certification for service management
• Project Management Professional (PMP) or similar certification

Technical Skills

• Mobile Device Management (MDM) Solutions (e.g., AirWatch, MobileIron)
• Identity and Access Management (IAM)
• Mobile Application Design and Development
• Network and Connectivity Strategy
• Data Synchronization and Integration
• Mobile Security and Compliance
• Analytics and KPI Reporting
• Emerging Technologies (IoT, AI, AR/VR)

Eligibility Requirements

• This position is not available for C2C engagements
• Candidates must be authorized to work without current or future visa sponsorship