Technical Support Advisor

FH Collective - Academy

Madrid, Spain

26 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

€19,447.0

Working hours

Shift work

Languages

English, Spanish, Portuguese

Job source

www.adzuna.es

Tech stack

Microsoft Windows Microsoft Online Services Microsoft Outlook Cloud Computing Microsoft Lync Servers Microsoft Office Microsoft Software Microsoft SharePoint Software Engineering Software Systems Microsoft Onedrive

Job description

Are you a tech-savvy problem solver with a passion for customer support? Do you want to work with a world-leading software development company? If so, we have the perfect opportunity for you! We are looking for Technical Support Advisors (European Portuguese-Speaking) to join our dynamic team. In this role, you will provide expert technical assistance and troubleshooting support for cutting-edge cloud and software solutions. Whether you have experience in IT support or have developed your skills as an IT Technician, this is your chance to advance your career in a fast-growing, global organization. What Youll Do

Provide technical assistance to customers using a range of software and cloud technologies.
Troubleshoot and resolve issues related to Office 365, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.
Deliver exceptional customer support via phone, email, and chat.
Identify and escalate technical challenges when necessary.
Work collaboratively with a team of experts to ensure customer satisfaction.
Maintain detailed records of customer interactions and solutions provided.

Requirements

Fluency in European Portuguese (native level) and advanced English. Spanish is a plus!
1+ year of IT support experience, preferably with Microsoft cloud solutions.
Strong knowledge or training in IT technologies, cloud computing, and Microsoft products.
Excellent problem-solving skills with a logical and critical thinking approach.
Ability to handle diverse customer situations with empathy and professionalism.
Strong communication and interpersonal skills., + Valid Spanish Residence Card or EU ID If youre ready to grow your career in IT support and work on exciting Microsoft cloud projects, apply today! We look forward to welcoming you to our team.

Benefits & conditions

Full-time (39h/week) contract, Monday to Friday, rotating shifts between 09:00 - 21:00.
Competitive salary of 19,447.14 per year.
Extensive training on cutting-edge technologies highly demanded in the job market.
Clear career progression opportunities within the company, nationally and internationally.
A positive and multicultural work environment.
Work-life balance in a structured and organized role.
Remote work option from anywhere in Spain, or an office-based role in A Coruña.