End-User Support Specialist

MCPC is seeking a motivated and customer-focused End-User Support Specialist to join our team on a contract-to-hire basis. This hybrid role combines remote helpdesk support and on-site desktop support to ensure a seamless and productive technology experience for our clients’ end users., * Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.

• Troubleshoot and resolve hardware, software, and network issues across Windows and macOS environments.
• Deliver hands-on support for desktops, laptops, printers, mobile devices, and peripherals.
• Support user onboarding and offboarding, including device setup, imaging, and account provisioning.
• Maintain accurate documentation of support requests and resolutions in the ticketing system.
• Assist with AV and conference room technology support.
• Participate in IT projects, deployments, and system upgrades as needed.

Work Schedule:

• Hybrid Model (after training period):
• 3 days on-site at a designated customer location in the Cleveland area
• 2 days remote (from home or MCPC office)

• 2 years of experience in a helpdesk or desktop support role.
• Proficiency with Windows 10/11, Microsoft 365, and basic networking.
• Experience with remote support tools (e.g., TeamViewer, SCCM, or similar).
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A+ or similar certification preferred.