IT Support and Help Desk Technician

The Santo Domingo IT Department consists of a centralized service desk and related roles tied to specific computer, software, networking, and telecom functions. Requests are received via phone calls, emails, chats, and web submittals.

The IT Support and Help Desk Technician is to assist in the daily operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The person will also analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion and provide end user training where required.

The position is responsible for first level problem determination, problem/incident recording, problem resolution and “fix-escalation” for Santo Domingo Pueblo staff. This person must be able to multi-task, work independently and have strong problem-solving, organizational, customer service and computer skills. Reliability and dependability are essential.

The responsibility of an IT Support and Help Desk Technician is to provide in-depth proceduraltechnical network end-user support with the highest level of customer satisfaction. Support will be provided using inbound phone calls, inbound chat, inboundoutbound email, instant messaging, or other tools as assignedavailable. In some cases, the Specialist will dispatch service requestsescalate issues to appropriate points of contact defined within the support organization. The technician will be capableeffective in promoting internal education., * Job may require, with certification, the maintenance of equipment at tower sites, to include the maintenance of equipment on the tower and the tower itself.

• High School Diploma, or GED Equivalent; AND minimum of one (1) year of experience providing technical support, help desk services, or information technology support
• Proficiency with Microsoft Office 365 applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to work flexible hours, including evenings, weekends, holidays, and participation in an on-call rotation, as needed.
• Must be proficient in all Microsoft Office Suite Programs
• Must have tower climbing and rigging certification from an authorized training facility or must be obtained within a timeframe established by the department
• Must be highly organized and self-dependent.
• Keres language proficiency is preferred.
• Must be able to satisfactorily pass a background check and new hire drug screen
• Valid New Mexico driver’s license with ability to meet Santo Domingo Pueblo liability insurance requirements and maintain eligibility for insurance.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• 401(k) 5% Match
• Dental insurance
• Life insurance, * Friendly staff
• Supportive work environment
• Flexibility
• And is community service driven

We offer a generous leave policy that includes vacation, holidays, and administrative days that equal up to 54 days off in a year. Affordable medical plans, health, dental, and vision. Competitive 401k retirement plan, and amenities aimed at creating a solid work/life balance.

For over 400 years, Santo Domingo Pueblo has been one of the central Indian Pueblos in New Mexico. Located between Albuquerque and Santa Fe, along the I-25 corridor, over 25 different departments with more than 200 employees work together to bring the expanding top-of-line services to over 5000 members of Santo Domingo Pueblo. We work hard together while honoring the traditions and work-life balance that allows each one of us to be the best versions of ourselves.