ServiceNow Platform & Solution Architecture Manager

Join a growing biopharmaceutical organization focused on developing and delivering therapies for patients with serious and rare diseases. This opportunity sits within the Enterprise Applications organization, where technology leaders collaborate across business functions to modernize operations, strengthen compliance, and advance the company’s digital strategy. The team operates in a highly regulated, cross-functional environment that values strong governance, thoughtful architecture, operational excellence, and hands-on leadership.

What’s In Store For You

• Engagement: W2 only; no C2C or 1099 arrangements.
• Full-time, 12-month consulting engagement.
• Opportunity to own and advance an enterprise ServiceNow platform supporting critical IT and business operations.
• High-visibility partnership with senior stakeholders, the PMO, vendors, compliance teams, and technical leaders.
• Ability to establish platform standards and build a ServiceNow Center of Excellence.
• Onsite position based in Bridgewater, New Jersey.

How You Will Make An Impact

• Serve as the solution architect and platform owner for the enterprise ServiceNow ecosystem.
• Develop and execute the platform roadmap in alignment with digital strategy, business priorities, and IT objectives.
• Lead architecture and governance across ServiceNow products, including ITSM, ITOM, ITAM, and future platform capabilities.
• Define technical standards for integrations, data architecture, development, testing, release management, instance strategy, upgrades, and platform security.
• Establish and lead a ServiceNow Center of Excellence that provides guidance, training, governance, and reusable development practices.
• Partner with stakeholders to evaluate business needs, complete capability and gap assessments, and translate priorities into investment initiatives.
• Manage demand and oversee a portfolio of ServiceNow projects through prioritization, planning, risk management, vendor oversight, and execution.
• Architect integrated and automated workflows that improve efficiency, strengthen controls, and maintain audit readiness.
• Ensure the platform satisfies regulated-system requirements, including 21 CFR Part 11, SOX, GxP validation, IQ/OQ/PQ documentation, and audit-trail integrity.
• Evaluate and onboard new ServiceNow products, third-party integrations, and marketplace solutions through structured build-versus-buy assessments.
• Lead, develop, and retain technical talent while remaining willing to contribute directly when needed.

• Bachelor’s degree in computer science, information systems, business, or a related discipline.
• At least 10 years of progressive experience supporting or leading enterprise IT applications.
• Seven or more years of experience leading a ServiceNow platform, development team, or enterprise implementation function.
• Demonstrated hands-on depth with ServiceNow ITSM, ITOM, and ITAM.
• Strong experience with ServiceNow platform architecture, governance, integrations, data models, upgrades, and development standards.
• At least seven years of experience partnering with multiple business functions to implement technology-enabled capabilities.
• Three or more years of direct people-management experience, including hiring, coaching, developing, and retaining technical professionals.
• Proven ability to influence senior stakeholders and lead complex, cross-functional initiatives.
• Strong business systems analysis capabilities and knowledge of Agile, Waterfall, and broader system development lifecycle practices.
• Experience managing implementation partners, software vendors, and ongoing platform-support relationships.
• Strong understanding of IT operations, enterprise applications, administration, and service-management processes.
• Ability to operate effectively within a federated, cross-functional organizational model.
• Pharmaceutical or biopharmaceutical industry experience and prior work in a GxP-regulated environment are strongly preferred.
• Experience supporting 21 CFR Part 11, SOX, computerized system validation, IQ/OQ/PQ, and audit-readiness requirements is strongly preferred.
• ITIL, PMP, ServiceNow Certified Implementation Specialist, MBA, or comparable credentials are preferred.
• Strong communication, decision-making, leadership, problem-solving, and stakeholder-management skills.
• Hands-on leadership style with the willingness to step into technical or operational details when necessary.