Technical Support Specialist

As a Technical & Customer Experience Advisor, you’ll provide world-class support to customers using smartphones, tablets, computers, and telecommunications services.

You’ll:

• Troubleshoot hardware, software, connectivity, and device issues
• Walk customers through technical solutions using clear, step-by-step instructions
• Research and resolve account and service-related questions
• Assist with service enrollment, cancellations, billing concerns, and charge disputes
• Document customer interactions accurately across multiple systems
• Deliver empathetic, professional service-even during challenging customer interactions
• Build customer confidence by making technology easier to understand

Every interaction is an opportunity to solve problems, educate customers, and make a difference., * Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.

• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, including caring for a family member.
• Your home office must be a private room with a door and cannot be a shared office space.
• Your monitor cannot face a window, if the office is on a ground floor.
• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.
• (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
• Your hardwired internet connection must meet the minimum speed requirements:
• Minimum download speed 20 Mbps
• Minimum upload speed 3 Mbps
• Ping less than 100 ms or less

Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.

• Enjoy solving technical problems and learning new technology
• Can quickly diagnose issues by asking thoughtful questions
• Communicate technical concepts in simple, easy-to-understand language
• Stay calm and professional in fast-paced, high-volume environments
• Can multitask across multiple applications while speaking with customers
• Thrive in a structured remote work environment
• Are dependable, self-motivated, and committed to delivering an outstanding customer experience

Preferred Experience

We’re especially interested in candidates with experience in:

• Technical support or IT help desk
• Telecommunications or wireless support
• Smartphone, tablet, computer, or internet troubleshooting
• Contact center or customer support environments
• Remote/work-from-home customer service
• Billing support, account management, or financial transaction assistance

Don’t meet every preferred qualification? We encourage you to apply if you’re passionate about technology and customer service., * At least 18 years old

• High school diploma or equivalent
• Successfully pass a criminal background check
• Strong computer skills and typing speed of at least 30 WPM
• Excellent verbal and written English communication skills
• Ability to work 32-40 hours per week with overtime opportunities as needed
• Flexibility to work evenings, weekends, and holidays based on business needs
• Reliable attendance and strict schedule adherence
• Ability to handle back-to-back inbound customer calls
• Ability to remain seated and use a computer and headset throughout scheduled shifts
• Ability to multitask while maintaining accuracy and professionalism

3.43.4 out of 5 stars Remote From $17.31 an hour - Full-time, Pulled from the full job description

• Paid training
• Referral program
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * Starting pay: $17.31/hour USD
• Monthly performance incentives with additional earning potential
• Pay increases as you complete training and advance to higher support tiers
• Flexible pay options, including Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Medical, dental, and vision benefits
• 401(k) with employer match opportunities
• Paid vacation
• Company-provided computer, monitor, and headset
• Paid remote training
• 100% work-from-home position
• Career development and advancement opportunities
• Employee status-not an independent contractor
• A collaborative culture that invests in your success, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

At Transcom, you’ll join a global team of customer experience professionals supporting customers of a leading telecommunications company. Every day, you’ll solve real technical issues, educate customers, and create positive experiences-all while working from the comfort of your home., Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!