IT Computer Support Specialist

• Supports, troubleshoots, maintains, and upgrades Intel-based company computers, laser and thermal printers, networking equipment, and related technology hardware and software.
• Also includes Active Directory support tasks, such as user account management, password resets, and some server management.
• Set up new users, deploy workstations, put company email on employee’s mobile devices.
• Documents all changes and service activities.
• May work on special projects as time permits.
• Meets expectations for attendance and punctuality.
• Must be able to work in diverse environments. Most of daily activities are in the office but when support is needed, it is in a greenhouse/warehouse environment (hot, dirty/dusty etc.)

• CompTIA A+ Certification with 1+ year of work experience or (without A+ Cert) 3+ years of work experience directly supporting hardware, software, and end-users.
• Experience using and supporting Microsoft Office 365 (especially Word, Excel (highly proficient), and Outlook) and willingness to learn other software that will need to be supported.
• Good interpersonal skills and ability to explain technical issues to non-technical users.
• Self-driven, organized, and able to prioritize multiple projects.
• Must be able to follow-through and complete responsibilities without active supervision.
• Flexibility to a changing operating and service environment.
• Ability to perform work in an open work area which can be filled with background noise or distraction.
• Be able to climb a ladder, be able to install low voltage wiring/Cat 5/Cat 6, replace/install cameras etc.
• High school diploma or GED.
• Excellent verbal and written English communication skills. Being bilingual English/Spanish is a plus but not required.

Additional Skills and Work Experience Desired:

• CompTIA Network+ Certificate or experience working with network hardware and terminating network wiring.
• Associate Degree or Vocational/Technical Training in the IT Field.
• 3+ years of work experience directly supporting computer hardware, software, and end-users.
• Aptitude with power tools and other mechanical work (e.g. building and mounting IT equipment to enclosures and stands)
• Knowledge of SQL Databases, queries, database structure, and relationships. Experience building data queries and reports using Excel, Crystal Reports, DevExpress, or other report writers.
• Industrial Label Printer experience along with building label layouts in BarTender or alike., * High school or equivalent (Preferred)

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Employee discount, * Most work is done during normal business hours (M-F 8-5).
• Some tasks require work during evenings and weekends.
• Ideal candidate must understand that Knox Hort is a production company and this position is a support position for all company operations. If a user or work station is down, it may require immediate support from this Computer Support position, 7 days per week.

Other Requirements:

• Must have reliable transportation.
• Knox Horticulture is a drug-free employer.
• Knox Horticulture uses E-Verify to validate employment eligibility as required by law.
• While we post a starting wage, the position/pay is commensurate with the candidates past experience or qualifications!

Job Type: Full-time

Pay: From $20.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Application Question(s):

• Knox Horticulture is a drug-free employer. Do you anticipate a problem with this?

• Knox Horticulture began in 1962 as Knox Nursery and is a leading wholesaler of young plants to greenhouses across the Unites States, Canada and Central/South America.
• We are located on 33 acres in Winter Garden, FL.
• Our production processes make extensive use of automation and computer technology, include RFID tracking of plant trays from production to shipping.
• We use the Eco-friendly EZ-Pot System to significantly reduce the use of traditional plastic pots and saving money, while providing our customers with plants that have a healthier root system, resulting in faster finish times after transplant.
• We are proud to be in the Top 100 Greenhouse Growers in the United States.