Cyber Remediation Consultant ( IT Mobile Technology Support Technician)

• Work on Client equipment such as laptops, tablets and smartphones.
• Follow client provided work task checklists for device remediation and software updates.
• Work closely with on-site Technical Support team and follow supervisory directions to implement cyber remediation processes for Client IT devices.
• Work directly with end users to troubleshoot issues that prevent regular patching, updates, and compliance.
• Escalate out of scope issues encountered during performance of assigned tasks.
• Replace malfunctioning devices and set up Client staff on replacement devices
• Report any cyber security exposure or breach, if encountered on a device being serviced.
• Document work efforts as directed.
• Perform additional technical tasks assigned to augment ongoing cyber remediation efforts.
• Work location subject to change, contingent on project needs.

• Minimum 2 years’ experience working in IT Technical Support in an enterprise environment.
• Minimum 1 year experience supporting Microsoft Windows operating system
• Minimum 1 year experience supporting mobile devices running Android or Apple iOS operating systems.
• Experience supporting Microsoft Windows, Android and iOS devices.
• Experience using ticketing systems for task assignment and resolution

Education and Skills:

• Associate’s degree in computer science, cybersecurity engineering, information systems or related discipline.
• Expert level knowledge of Microsoft Windows, Android and Apple iOS operating Systems
• Experience installing operating system and security software on multiple computers, smartphones and other equipment.
• Understand and follow broad and complex instructions in verbal and written form.
• Comprehend technical language and to confer, analyze and communicate in an objective, lucid manner.
• Work independently and prioritize multiple tasks and adapt to needed changes.
• Preferred certifications: A+ from CompTIA

Pay: $25.00 - $30.00 per hour

Application Question(s):

• Minimum 2 years’ experience working in IT Technical Support in an enterprise environment - yes/no
• Minimum 1 year experience supporting Microsoft Windows operating system - yes/no
• Minimum 1 year experience supporting mobile devices running Android or Apple iOS operating systems - yes/no
• Experience supporting Microsoft Windows, Android and iOS devices - yes/no
• Experience using ticketing systems for task assignment and resolution - yes/no

$25 - $30 an hour - Full-time, Contract