IT Implementation Analyst

Our technology organization is transforming how we work at Smurfit Westrock. We align with our businesses to deliver innovative solutions that:

• Address specific business challenges, integrate processes, and create great experiences.
• Connect our work to shared goals that propel Smurfit Westrock forward in the Digital Age.
• Imagine how technology can advance the way we work by using disruptive technology.

We are looking for forward-thinking technologists who can accelerate our focus areas, such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.

The Opportunity

Smurfit WestRock has embarked on an ERP Modernization project for its NA Consumer division. It will be a multi-year program aligned to goals to become the world’s best paper and packaging company. The IT Implementation Analyst is a part of our Consumer NA IT team responsible for deploying the ePS Packaging Suite software and associated programs needed to run production facilities.

This role will serve as a trusted partner, advisor and thought leader on the future state technology landscape (ERP and legacy systems environment), and systems implementation.

This position will be part of the Implementation team responsible for successful implementation of new systems and processes associated with the ERP modernization. Location and/or Business/Division Details (if applicable), How you will impact WestRock:

• Provide expert knowledge for modules of the ePS Packaging Suite (Radius) and associated value-added products forming the ERP standard template.
• Perform detailed discovery activity in coordination with implementation teams to support the rapid roll-out.
• Document detailed requirements, identify and develop solutions, test, and document the solutions, and provide clear guidance on plant requirements to the implementation teams.
• Proactively identify opportunities within current and upcoming technologies / software released to enhance the user experience, process efficiency, and develop the application stack.
• Deliver system implementation activities across discovery, system walkthrough, design, training, testing, cutover, and hypercare phases, ensuring alignment with business goals and timelines.
• Collaborate on data cleansing and migration efforts, working closely with Data Analysts.
• Evaluate and document system enhancement requests, partnering with stakeholders to assess fit within the standard model and recommend best practices.
• Support change management and technology adoption, providing coaching and guidance.
• Monitor post-implementation performance, troubleshoot issues, and drive continuous improvement.

• 3+ years of implementing systems or experience in process change management in an operational environment.
• Working knowledge of systems and processes of packing industry is desirable.
• Strong knowledge of ePS Packaging suite/Radius is preferred.

• Strong written, verbal communication, and presentation skills for both technical and non-technical audiences.

• Effective leader of change.
• Must be able to travel up to 50% as required.

• Corporate culture based on integrity, respect, accountability and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.