Desktop Support Specialist

Join a dynamic team at one of the best educational institutions in the country. This team is dedicated to providing exceptional computer support services. We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and support specialists. This role involves supporting both Windows and Mac OS platforms, ensuring seamless operation in a variety of environments.

• 3+ years of experience in desktop support, with hands-on experience supporting laptops, PCs, and peripheral devices.
• Proficiency in supporting both Windows and Mac OS environments.
• Experience with audio/visual equipment used in teaching, meeting, and event spaces.
• Strong customer service and communication skills.
• Ability to work as part of a team and independently, taking initiative when necessary.
• Organized and systematic approach to managing information and documentation.

DESIRED SKILLS

• Experience with network troubleshooting
• Familiarity with classroom technology installations or educational environments
• Leadership capabilities in managing projects and assignments.