IT Help Desk Technician

Responsibilities: Track all trouble tickets Document resolution with well written communication Respond to customer requests in a timely manner while keeping our SLA’s. Install, modify and repair computer hardware and software Monitor network nodes, Backup systems, Anti-virus and other relevant systems Knowledge / Experience: Microsoft Windows 7, 8, 10, 11 Professional, Office 365/Azure and related programs, Microsoft Office 2013, 2016, 2019, Microsoft Server 2008, 2012, 2016, 2019, Microsoft Active Directory, Group policy (are a plus) Microsoft Exchange, File Server, Print Server (are a huge plus).

Intermediate Level Windows Systems Technician Compensation: Based on Skill Set and Knowledge.

Employment type: Full-Time Job opening with a fast growing and fun IT Managed Services Provider in Colorado Springs! If you love technology, problem solving, and helping people we encourage you to apply., Other Notes: Must be able to lift at least 50+ pounds Organized with well oral and written communications Professional attitude Self-motivated, must be able to work alone without constant supervision. Business casual attire. Must have reliable transportation (travel to clients will be required at times), * High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Pulled from the full job description

• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance