IT Help Desk - Support Specialist

The IT Help Desk Support Specialist is a hybrid position that combines responsibilities from desktop support, field operations, and foundational systems/networking tasks. This role provides hands-on support for hardware, software, network infrastructure, and field installations. The ideal candidate is self-directed, technically skilled, and adaptable-capable of supporting a wide range of IT environments from office desks to active field sites., Desktop & Systems Support

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and user applications.
• Configure and manage Active Directory accounts, permissions, and related resources.
• Use scripting tools (e.g., PowerShell, Python, Bash) to automate tasks or assist in deployments.
• Maintain documentation for systems, user requests, and IT processes.

Field Support

• Travel to operational sites to install, repair, and support IT systems and infrastructure.
• Install, terminate, test, and troubleshoot low-voltage network cabling (Cat5e/Cat6), including environments that may require climbing ladders or accessing elevated or tight spaces.
• Set up and maintain networking equipment including switches, routers, and wireless devices.
• Conduct IT setup and teardown for new locations, relocations, and project deployments.

Network & Infrastructure Awareness

• Troubleshoot and support issues related to IP networking, subnets, VLANs, and wireless coverage.
• Collaborate with infrastructure engineers to resolve escalated issues.
• Provide input on site readiness, connectivity, and environmental IT requirements.

• 3+ years of experience in desktop or field technical support.
• Proficiency with Windows OS, Microsoft 365, and Active Directory.
• Familiarity with low-voltage cabling standards, labeling, and termination.
• Working knowledge of networking protocols and IP configuration.
• Basic scripting skills in languages such as PowerShell, Python, or Bash.

Soft Skills

• Excellent troubleshooting and customer service skills.
• Strong written and verbal communication.
• Self-motivated, dependable, and capable of working independently in the field.
• Comfortable with fast-paced environments and managing multiple priorities.

Other Requirements

• Valid driver’s license and reliable transportation.
• Ability to lift 50 lbs and perform physical tasks such as climbing ladders, reaching, or working in confined spaces.
• Availability for after-hours support or emergency response.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft) preferred.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance, * Split between office settings and field locations.
• May involve exposure to dust, noise, or outdoor weather conditions.
• May require standing, bending, crawling, or climbing as part of physical support tasks.

Hourly: $26.00 - $41.70

Pay: $26.00 - $41.70 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance