IT Support Specialist

We’re looking for a reliable and customer-focused Level 1 IT Support Specialist to join our team. You’ll be the first point of contact for our partners, helping resolve day-to-day IT issues and ensuring a smooth, professional support experience.

This is a great opportunity for someone with foundational IT experience who wants to grow in a fast-paced MSP environment.

What You’ll Do

• Respond to and manage support tickets in a timely manner
• Troubleshoot hardware, software, and basic network issues
• Set up and configure workstations, user accounts, and devices
• Support Windows systems and Microsoft 365 environments
• Perform routine maintenance, updates, and system checks
• Monitor systems using remote management tools (RMM)
• Document issues and resolutions clearly in the ticketing system
• Escalate complex issues when needed
• Provide friendly, professional support to partners

• 1+ year of IT support or help desk experience
• Basic knowledge of Windows OS, Microsoft 365, and networking (DNS, DHCP, Wi-Fi)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service
• Organized, dependable, and able to manage multiple tasks

Nice to Have

• MSP experience
• Active Directory or Azure AD exposure
• CompTIA A+ (or working toward it)

Requirements

• Valid driver’s license
• Ability to pass a drug screening/background check

Working Conditions

• Office, remote, and onsite partner support
• Ability to lift up to 50 lbs
• Occasional work in tight spaces or on ladders, * Technical support: 2 years (Required)

• Paid time off
• Professional development assistance

Compensation Package:

• Weekly pay