CRM Solutions Lead (SAP / Salesforce / Dynamics)

• Translate business needs into scalable system architecture and data flows
• Define integration approaches (ERP, eCommerce, data platforms, middleware, APIs)
• Drive CRM transformation initiatives across multiple systems and stakeholders
• Facilitate workshops with business and technical teams to shape solutions
• Contribute to architecture decisions, trade-offs, and system design standards
• Guide implementation teams and ensure alignment with long-term architecture
• Mentor team members and help build internal CRM and SAP Cloud capabilities, + CRM Lead
• Senior Consultant
• Exposure to:
• ERP integrations (SAP, Oracle, etc.)
• Customer data platforms/data lakes
• eCommerce / CPQ / Order-to-Cash flows
• Background in CRM transformation or migration projects

• Salesforce (Sales Cloud / Service Cloud)
• SAP (CRM, S/4, Sales/Service Cloud)
• Microsoft Dynamics 365
• Oracle CX or similar
• Strong understanding of:
• CRM processes (Sales, Service, Customer Lifecycle)
• System integrations (APIs, middleware, data sync)
• Enterprise system design/architecture thinking
• Experience working in:
• consulting
• system implementation
• or complex cross-functional environments
• Ability to lead discussions around:
• solution design
• architecture decisions
• system trade-offs
• Strong stakeholder management and communication skills

Important (read this if you’re hesitating)

You do NOT need prior SAP Sales/Service Cloud experience.

If you’ve worked with Salesforce, Dynamics, Oracle, or other CRM platforms and understand how to design systems, we’ll support your transition into SAP., * Influence how enterprise CRM systems are designed - not just implemented #CRMArchitect #CRMSolutionsLead #SolutionArchitect #SalesforceArchitect #Dynamics365Architect #SAPCRM #SAPSalesCloud #SAPServiceCloud #CRMIntegration #EnterpriseArchitecture #CustomerExperience #CX #ERPIntegration #API #Middleware #DigitalTransformation