IT Help Desk Specialist - Korean Bilingual

We are seeking a proactive IT Help Desk Specialist to provide technical support for our office and retail operations. This position is responsible for troubleshooting hardware, software, network connectivity, and IT equipment while ensuring employees receive timely technical assistance.

The ideal candidate enjoys solving technical problems, has excellent customer service skills, and is comfortable supporting a variety of technology including computers, POS systems, digital displays, network devices, and audiovisual equipment., * Provide first- and second-level technical support to employees for hardware, software, and network-related issues.

• Install, configure, and maintain desktop computers, laptops, monitors, printers, scanners, and mobile devices.
• Troubleshoot Windows operating systems, Microsoft 365 applications, and user account issues.
• Support Active Directory user management, password resets, and access permissions.
• Install, configure, and maintain POS (Point-of-Sale) systems and payment devices.
• Support digital signage, display systems, kiosks, and content management systems (CMS).
• Troubleshoot LED displays, monitors, projectors, and audiovisual equipment.
• Maintain network-connected devices including routers, switches, wireless access points, and IP-based equipment.
• Diagnose internet connectivity, network, and peripheral issues.
• Perform routine maintenance, hardware replacements, software updates, and system imaging.
• Set up new employee workstations and deploy IT equipment.
• Maintain inventory of IT assets and document technical support requests.
• Coordinate with vendors and third-party service providers when necessary.
• Assist with IT projects, office relocations, equipment installations, and technology rollouts.
• Provide on-site technical support during company events or special projects as needed.

• Associate’s degree in Information Technology, Computer Science, or related field preferred.
• 2-5 years of experience in IT Help Desk, Desktop Support, or Technical Support.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting desktop computers, laptops, printers, scanners, and mobile devices.
• Experience supporting POS systems, payment terminals, kiosks, and digital signage.
• Familiarity with CMS platforms and content management for digital displays.
• Working knowledge of networking fundamentals, including TCP/IP, IP addressing, Wi-Fi, routers, and switches.
• Experience supporting audiovisual equipment, monitors, projectors, and display systems is preferred.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Ability to lift and move IT equipment when necessary.

Preferred Qualifications

• CompTIA A+, Network+, or equivalent IT certification.
• Experience with Active Directory and Microsoft 365 administration.
• Experience using help desk ticketing systems.
• Knowledge of remote support tools.
• Experience supporting retail, warehouse, or manufacturing environments.
• Familiarity with CCTV/security camera systems.
• Experience with device imaging and deployment.
• Basic knowledge of AV equipment, digital displays, or event technology.

Pay: $35.00 - $40.00 per hour

Experience:

• IT support: 2 years (Preferred)

Language:

• Korean (Preferred)